WRG Director of Operations -Arizona

Papa John's International; Goodyear (AZ); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health benefits

Employee discount

Paid time off

Job summary

Papa John's International, Inc. in Arizona seeks a Director of Operations to oversee several locations and lead a team of General Managers, driving guest satisfaction, product quality, and profitability while upholding Papa John’s culture.

You will recruit, coach, and evaluate leaders, manage budgets, implement growth strategies, and coordinate with corporate to align market objectives across the region.

Qualifications

• High School Diploma or GED required; College degree preferred.
• Three to five years of progressive management experience required.
• Three (3) years in multi-unit management preferred.

Responsibilities

• Oversee several Arizona locations and lead General Managers.
• Drive customer satisfaction, product quality, and restaurant profitability.
• Recruit, coach, and develop operations leaders; manage staffing and performance reviews.
• Set market direction, monitor budgets, and implement growth strategies.
• Collaborate with corporate to ensure brand standards and legal compliance.

Skills

Analytical Skills

Planning & Prioritization

Effective communication

Problem-Solving

Team development

Fast-paced environment

Education

High School Diploma or GED

College degree preferred

3-5 years progressive management experience

3 years in multi-unit management preferred

Job description

Come join our team! Be part of something fun and exciting here at Papa Johns! We have a
wonderful culture and are looking for the best people to provide customers with happy, friendly, and
quality service. We are currently looking for an individual to fill our Director of Operations position in Arizona

This position will be responsible for managing several locations in Arizona

The Director of Operations Leads a team of General Managers for corporate restaurant operations within an area consisting of several restaurants ensuring people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John's culture.

Duties and Responsibilities

Demonstrate exemplary managerial and operations skills including making a quality product and ensuring safe speed of service; adhering to and ensuring compliance with Worthington Restaurant Group policies, practices, and procedures by effectively utilizing company resources, managing training, providing necessary guidance, and regularly visiting in their restaurants; monitoring proper delivery market sizes; remaining current on operational changes, deploying changes and developing strong working relationships with Worthington Restaurant Group departments and operations team. Provide quality customer service to build and maintain a customer base; and maintain a strong presence in the community; professionally and promptly respond to customer concerns or issues including customer complaints and ensure appropriate and timely resolution of customer concerns or issues.

Set the tone for a high-performing, positive, and quality-focused market by recruiting, developing, rewarding, and retaining the best operations leaders in the industry; maintain adequate staffing levels; communicate performance expectations and conduct performance reviews; document performance issues and take appropriate disciplinary action, up to and including termination; coach and develop team members by assessing development markets and establishing development plans.

Identify new opportunities for sales growth then create a vision for the market's direction; implement effective targeted marketing and corporate developmental strategies and plans to meet or exceed financial and business objectives; support market and company direction; and monitor the execution of the plans and adjusts as necessary.

Oversee financial goals through effective use of discretionary budgets and expenditures; participate in marketing co-ops, make informed decisions, and evaluate operations' profitability and effectiveness by creating and analyzing various reports, key measures, trends, budgets, comparables, manpower assessments, and calendars to plan ongoing strategies. Perform checks at locations, work on remodeling needs; work with corporate to approve sites according to market needs maintain a good relationship with landlords; and set and oversee the budget.

Education, Experience & Certifications

High School Diploma or GED required; College degree preferred Three to five years of progressive management experience required Three (3) years in multi-unit management preferred

Functional Skills

Analytical Skills: effectively uses data to generate insights for operations excellence Planning & Prioritization: highest impact, the highest value Communicates Effectively Problem-Solving; ability to use logic to solve problems using effective solutions Process Improvement: Strive to continually improve Ability to build and leverage talent Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health benefits
• Employee discount
• Paid time off

Schedule:

• Varies

Supplemental pay types:

• Bonus pay
• Car Allowance