Wraparound Supervisor

Cornerstone Youth and Family Services; Shreveport (LA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Retirement plan

Mileage reimbursement

Cell phone reimbursement

Job summary

Cornerstone Youth and Family Services in Louisiana is seeking a Wraparound Supervisor to lead and coach a team of Wraparound Facilitators, ensuring family-driven, strengths-based care with fidelity to wraparound principles.

You will supervise up to 8 facilitators, oversee care coordination, quality assurance, and training, and collaborate with community partners to support multi-system care. Ability to work flexible hours and drive as needed is required.

Qualifications

• Master's degree in human services or related field is required.
• At least 3 years of experience in human services, with supervisory experience.
• Expertise in the wraparound model and ability to teach it to others.
• Ability to engage with diverse families and cultures.
• WF supervisor/coach training completion preferred.
• Willingness to provide 24/7 on-call support and flexible hours.

Responsibilities

• Provide leadership, coaching, and oversight to Wraparound Facilitators.
• Support care coordination and family-driven planning with fidelity to wraparound principles.
• Supervise up to 8 Wraparound Facilitators and monitor documentation quality.
• Review Plans of Care, notes, and narratives; give timely feedback.
• Ensure 30-day initial authorization periods are met and re-authorizations submitted.
• Coordinate with community providers and multi-system partners.
• Oversee staff development, training, and competency assessments.
• Manage administrative tasks including time approvals and referrals.

Skills

Supervisory experience

Wraparound model expertise

Cultural competency

WF supervisors training

On-call flexibility

Driver license

Education

Master's degree in human services

Job description

Position Summary

The Wraparound Supervisor is a full-time exempt position providing leadership, coaching, and oversight to ensure high quality, individualized planning and effective service coordination for all enrolled youth and families. This role supports Wraparound Facilitators in delivering strengths based, family driven care and ensures that risk assessments, crisis plans, and Plans of Care are developed collaboratively and with fidelity to wraparound principles. This position reports to the Wraparound Program Director and provides direct supervision to Wraparound Facilitators, and collaborates with Independent Evaluators, Family Support Partners, Youth Support Partners, and Community Providers.

Duties & Responsibilities

Program Oversight & Care Coordination

• Ensures individualized planning and effective coordination of services for all youth enrolled in wraparound.
• Promotes family participation in identifying strengths, needs, and goals during the development of risk assessments, crisis plans, and Plans of Care.
• Serves as a liaison between the Statewide Management Organization, Wraparound Facilitators, and families to support smooth care planning and service coordination.
• Ensure each Plan of Care is completed, reviewed for quality and fidelity, and submitted to the Statewide Management Organization (SMO) prior to the expiration of the 30-day initial authorization period.
• Monitor authorization timelines to prevent service interruption.
• Ensure re-authorizations and updates are submitted timely in accordance with SMO requirements.

Staff Supervision & Coaching

• Supervises up to 8 Wraparound Facilitators, providing ongoing guidance, consultation, and support.
• Observes Child and Family Team (CFT) and engagement meetings regularly and completes required observation documentation.
• Reviews all facilitator documentation including Plans of Care, contact notes, charts, and family narratives, offering timely feedback to improve quality and fidelity.
• Assures that plan of care development is completed, and plan is submitted to the Statewide Management Organization prior to the end of the 30-day initial authorization period.
• Administers competency assessments (brief and full) and uses results to develop collaborative coaching plans with each facilitator.
• Conducts group coaching sessions and partners with the Training Coordinator and Lead Coach to identify training needs and opportunities.

Administrative Responsibilities

• Manages related tasks including approving time requests, assigning new referrals, reviewing documentation, and implementing corrective action plans when necessary.
• Verifies and processes flex fund requests and provides support to facilitators during high intensity family crises.

Staff Development & Training

• Encourages professional growth and provides training opportunities on an on-going basis that reinforce Coordinated System of Care (CSoC) principles and values.
• Promotes a strengths based, collaborative team culture that supports high quality wraparound practice.

Community & Systems Collaboration

• Builds and maintains strong relationships with community partners to support multi system collaboration.
• Ensures effective interagency processes related to staffing, billing, communication, and service coordination.

Quality Assurance & Program Monitoring

• Monitors all aspects of wraparound service delivery including fiscal processes, claims management, payment workflows, and documentation quality.
• Supports quality improvement efforts by identifying trends, addressing gaps, and implementing corrective strategies.

Qualifications

• Master's degree in human services, social work, behavioral science, or related field required.
• Minimum of 3 years of experience in human services, preferably across multiple systems. Relevant LDH approved alternative experience may substitute for degree; At least 2 years of supervisory or management experience with demonstrated success in community based programming.
• Must have expertise, knowledge and skills in the wraparound model and possess the ability to teach and develop those skills in the Wraparound Facilitator.
• Must have a high-degree of cultural awareness and the ability to engage families from different cultures, and backgrounds.
• A preferred supervisor/coach characteristic is an understanding of and experience with, different systems, including schools, behavioral health, child welfare, juvenile justice, health and others. Completion of the required training for WF supervisors/coaches. Meets all requirements for Wraparound Facilitator certification.
• Provides 24/7 on call support to program staff; must be able to work flexible hours including evenings and weekends.
• Meets agency auto insurance requirements and is able to drive extensively for business purposes.

WAA Compliance Requirements

• Pass all required criminal background checks
• Be eligible for Medicaid/Medicare participation (no sanctions or exclusions)
• Have no findings on the Louisiana State Adverse Action List - Complete TB testing and drug screening
• Complete AHA recognized First Aid, CPR, and seizure training (medical professionals exempt)
• Maintain all required Wraparound training and credentialing

Benefits Overview

Cornerstone Youth and Family Services offers a comprehensive benefits package for regular, full time employees. Benefits may include medical, dental, and vision insurance with a company contribution toward premiums, paid holidays, paid time off, retirement, and eligible reimbursements such as cell phone and mileage. Specific benefits may vary based on position and employment status.

Disclaimer

This job description outlines the general nature and responsibilities of the position. It is not intended to be an exhaustive list of all duties, tasks, or qualifications. Cornerstone Youth and Family Services reserves the right to modify responsibilities or requirements as needed to meet organizational needs. Duties, responsibilities, and activities may change at any time with or without notice.

Cornerstone Youth and Family Services is an Equal Opportunity Employer

Employees in this position must:

• Pass all required criminal background checks
• Complete drug screening