Wraparound Facilitator

BrightSpring Health Services; Wheeling (WV); On-site; USD 38,000 - 54,000; Full time

Job summary

StepStone Family & Youth Services in Wheeling, WV is seeking a Wraparound Facilitator to lead the wraparound planning process and coordinate multidisciplinary teams to deliver family-centered services. You will build strong relationships with youth, families, schools, and community partners to ensure plans are responsive to each family's strengths and needs.

The role emphasizes trauma-informed, strengths-based practice and requires strong organizational, advocacy, and communication skills.

Qualifications

• Bachelor's degree in a human services field or nursing.
• Valid driver's license.
• Two years of experience with case management or related discipline.
• Ability to communicate verbally and in writing.

Responsibilities

• Receives/responds to inquiries from referral sources and determines client needs.
• Completes pre-screening assessments and prepares case proposals.
• Oversees field staff assigned to pre-screening processes.
• Accesses account and contract information as appropriate.
• Maintains knowledge of services and community resources.
• Maintains relationships with referral sources and payer case managers.
• Monitors referral sources' satisfaction and reports to management.

Skills

Verbal communication

Written communication

Education

Bachelor's degree in human services or nursing

Job description

Our Company

StepStone Family & Youth Services

Overview

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families with complex behavioral, emotional, and social needs. The Wraparound Facilitator plays a vital role in coordinating individualized, family driven services that strengthen natural supports, promote stability, and help youth remain successfully connected to their families and communities.

We are seeking a compassionate and dedicated Wraparound Facilitator who is passionate about supporting youth and families through trauma informed, strengths based, and family centered practices. This role is ideal for a professional who excels at relationship building, advocacy, collaboration, and connecting families with meaningful community resources.

The Wraparound Facilitator is responsible for leading the wraparound planning process, coordinating multidisciplinary team meetings, developing individualized plans of care, connecting families to community based resources, and monitoring progress toward identified goals. This position works closely with youth, families, schools, behavioral health providers, community partners, and other members of the care team to ensure services are coordinated and responsive to each family's unique strengths and needs.

The ideal candidate is compassionate, organized, adaptable, and solutions focused, with a strong commitment to empowering youth and families, strengthening natural supports, and promoting long term stability, independence, and positive outcomes.

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company's services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
• Adheres to and participates in Company's mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Must have two years of experience with case management or related discipline
• Must be able to communicate both verbally and in writing.

About our Line of Business

StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com. Follow us on Facebook and LinkedIn.