Wraparound Facilitator

BrightSpring Health Services; Wheeling (WV); On-site; USD 38,000 - 54,000; Full time

Job summary

StepStone Family & Youth Services is seeking a Wraparound Facilitator in Wheeling, WV. You will coordinate individualized, family-driven services that strengthen natural supports, promote stability, and keep youth connected to their families and communities.

Requirements include a Bachelor's degree in a human services field, a valid driver's license, and at least two years of case management experience with excellent written and verbal communication.

Qualifications

• Bachelor's degree in a human services field or nursing is preferred.
• Two years of case management or related experience required.
• Must be able to communicate effectively in writing and verbally.

Responsibilities

• Receives referrals, assesses needs, and consults with management to determine program fit.
• Sets up pre-screening and related paperwork for admissions and eligibility.
• Oversees field staff supporting pre-screening activities.
• Maintains knowledge of company services and community resources.
• Builds relationships with referral sources and payer representatives; tracks outcomes.

Skills

Excellent communication

Team coordination

HIPAA compliance

Education

Bachelor's degree in a human services field

Tools

Case management software

Job description

Overview

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families with complex behavioral, emotional, and social needs. The Wraparound Facilitator plays a vital role in coordinating individualized, family driven services that strengthen natural supports, promote stability, and help youth remain successfully connected to their families and communities.

Our Company

StepStone Family & Youth Services

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Must have two years of experience with case management or related discipline
• Must be able to communicate both verbally and in writing.

About Our Line Of Business

StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com . Follow us on Facebook and LinkedIn .