WPPA OFFICE ASSISTANT, Larchmont

White Plains Hospital; Town of Mamaroneck (NY); On-site; USD 31,000 - 47,000; Full time

Job summary

White Plains Hospital Medical Center is seeking an office clerk to support clerical duties and patient communications in a fast-paced hospital setting in Larchmont, NY. The role handles appointment scheduling, record handling, and insurance verification while maintaining a patient-centered approach.

The position is day shift, MON-FRI, with typical hours 8:30 AM to 5 PM. It requires basic medical terminology knowledge and strong organizational skills to ensure accurate charting and efficient

Qualifications

• High School Diploma or GED required.
• <1 year patient relations experience preferred.
• <1 year general office experience required.
• <1 year physician practice patient experience preferred.
• Basic medical terminology and EMR scheduling experience preferred.

Responsibilities

• Schedules and confirms patient appointments.
• Verifies insurance information and patient demographics.
• Maintains patient charts and records in the Practice Management System.
• Answers phone calls, relays messages and provides information.
• Orders office supplies and maintains files.
• Attends meetings and distributes minutes.
• Participates in daily huddles and team meetings.
• Adheres to infection control standards and patient rights.

Skills

Patient relations

General office experience

Medical terminology

Education

High School Diploma or GED

Tools

Electronic Scheduling

Electronic Medical Record

Job description

City/State:

Larchmont, New York

Department:

WPHPA Larchmont_1

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 AM-5 PM

Hours Per Pay Period:

75

Pay Rate/Range:

$22.6258 to $33.9332

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

A non-exempt position that performs diversified office-clerical duties as well as interacts and maintains efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available
• Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.
• Answers telephone, relays messages, and provides information when necessary.
• Maintains files and assists in establishing office systems.
• Orders office supplies.
• Operates related office equipment
• Attends meetings, takes and distributes minutes
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
• Collaborates and communicates with the health care team
• Completes annual mandatory requirements including Occupational Health Requirements
• Attends mandatory in-services
• Participates as a member of the patient care team and responsible for participating in daily huddles and regular schedule practice team meetings.
• Utilizes cost containment practices
• May prepare and maintain various statistical data
• Performs all other duties as assigned

Qualifications

• High School Required or
• GED
• less than 1 year Previous patient relations experience required Required
• less than 1 year General office experience Required
• less than 1 year Previous physician practice patient experience Preferred
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred. (Low proficiency)

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.