WPPA OFFICE ASSISTANT

White Plains Hospital Inc; Bridgeport (CT); On-site; USD 31,000 - 47,000; Full time

Job summary

White Plains Physician Services, P.C. is seeking a patient-friendly office clerk in New Rochelle, NY. This non-exempt role performs diversified clerical duties and supports daily operations while maintaining positive communication with patients and the care team.

The ideal candidate will have a high school diploma or GED and up to one year of related experience, with basic EMR and scheduling system familiarity. Day shift, Monday–Friday, 8 AM–5 PM, with standard benefits.

Qualifications

• High School or GED required.
• Less than 1 year of patient relations experience required.
• Less than 1 year of general office experience required.
• Less than 1 year of physician practice patient experience preferred.
• Basic medical terminology; EMR experience preferred (low proficiency).

Responsibilities

• Schedules and confirms patient appointments and arrival using Practice Management System.
• Handles sending/receiving patient records; scheduling procedures and tests; pre-certification verification.
• Verifies insurance coverage and patient demographics; updates charts.
• Answers phones, relays messages and provides information as needed.
• Maintains files and assists in organizing office systems.
• Attends meetings and participates in daily huddles with the care team.

Skills

Patient relations

General office experience

Communication

Teamwork

Education

High School or GED

Tools

Electronic Scheduling

Electronic Medical Record (EMR) systems

Job description

City/State:

New Rochelle, New York

Department:

WPHPA New Rochelle_2

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8 AM-5 PM

Hours Per Pay Period:

75

Pay Rate/Range:

$22.6258 to $33.9332

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

A non-exempt position that performs diversified office-clerical duties as well as interacts and maintains efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available
• Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.
• Answers telephone, relays messages, and provides information when necessary.
• Maintains files and assists in establishing office systems.
• Orders office supplies.
• Operates related office equipment
• Attends meetings, takes and distributes minutes
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
• Collaborates and communicates with the health care team
• Completes annual mandatory requirements including Occupational Health Requirements
• Attends mandatory in‑services
• Participates as a member of the patient care team and responsible for participating in daily huddles and regular schedule practice team meetings.
• Utilizes cost containment practices
• May prepare and maintain various statistical data
• Performs all other duties as assigned

Qualifications

• High School Required or
• GED
• less than 1 year Previous patient relations experience required Required
• less than 1 year General office experience Required
• less than 1 year Previous physician practice patient experience Preferred
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred. (Low proficiency)

White Plains Physician Services, P.C. is an equal employment opportunity employer. White Plains Physician Services, P.C. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.