WPPA OFFICE ASSISTANT

White-Plains-Hospital; City of White Plains (NY); On-site; USD 32,000 - 47,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a patient services clerk to perform diversified office-clerical duties and maintain positive communication with patients, families, physicians, and external facilities. The role involves scheduling appointments, handling records, verifying insurance and demographics, and ensuring efficient office operations.

The candidate should have a high school diploma or GED and minimal prior experience in patient relations or general office tasks.

Qualifications

• High School or GED required.
• <1 year of patient relations experience preferred.
• <1 year of general office experience required.
• Basic medical terminology helpful; EMR and electronic scheduling experience preferred.

Responsibilities

• Schedules and confirms patient appointments.
• Manages patient records and documents; assists with scheduling procedures.
• Verifies insurance coverage and patient demographics.
• Answers phones, relays messages, and provides information.
• Maintains files and assist in office systems and supplies.
• Participates in patient care team communications and daily huddles.

Skills

Patient relations

General office

Communication

Education

High School or GED

Tools

Electronic Scheduling

Electronic Medical Records (EMR)

Job description

City/State:White Plains, New YorkDepartment:WPHPA Oncology & HematologyWork Shift:DayWork Days:MON-FRIScheduled Hours:8:30 AM-5 PMHours Per Pay Period:80Pay Rate/Range:$23.1912 to $33.9332For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.Job SummaryA non-exempt position that performs diversified office-clerical duties as well as interacts and maintains efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.Essential FunctionsUnderstands and adheres to the WPH Performance Standards, Policies and Behaviors.Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever availableFulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.Answers telephone, relays messages, and provides information when necessary.Maintains files and assists in establishing office systems.Orders office supplies.Operates related office equipmentAttends meetings, takes and distributes minutesFulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisorAdheres to White Plains Hospital infection control standards including, but not limited to hand hygieneUtilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.Collaborates and communicates with the health care teamCompletes annual mandatory requirements including Occupational Health RequirementsAttends mandatory in-servicesParticipates as a member of the patient care team and responsible for participating in daily huddles and regular schedule practice team meetings.Utilizes cost containment practicesMay prepare and maintain various statistical dataPerforms all other duties as assignedQualificationsHigh School Required orGEDless than 1 year Previous patient relations experience required Requiredless than 1 year General office experience Requiredless than 1 year Previous physician practice patient experience PreferredBasic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred. (Low proficiency)White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.