WPPA Office Assistant

2600 White Plains Hospital Medical Center; City of White Plains (NY); On-site; USD 31,000 - 47,000; Full time

Job summary

White Plains Hospital Medical Center in West Harrison, NY, seeks a patient services clerk to perform diversified office-clerical duties and maintain professional communication with patients, families, physicians and outside facilities. You'll work Day shift, Monday through Friday, with a 75-hour pay-period schedule.

Responsibilities include scheduling appointments, handling records, verifying insurance, and supporting the care team as needed.

Qualifications

• High School Required or GED less than 1 year.
• Previous patient relations experience required.
• General office experience required.
• Previous physician practice patient experience preferred.
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.

Responsibilities

• Understands and adheres to performance standards, policies and behaviors.
• Schedules and confirms patient appointments and arrival using the Practice Management System.
• Handles patient records/documents; schedules procedures; verifies insurance and demographics; updates charts.
• Answers telephone, relays messages, and provides information as needed.
• Maintains files and assists in establishing office systems.
• Orders office supplies and operates related equipment.
• Attends meetings and distributes notes; participates in huddles and team meetings.
• Adheres to infection control standards and participates in patient-care decisions.
• Collaborates with the health care team and completes mandatory requirements.

Skills

Patient relations

General office experience

Basic medical terminology

Education

High School

Tools

Electronic Scheduling

Electronic Medical Records

Job description

City/State

West Harrison, New York

Department

WPHPA Medical Specialties_6

Work Shift

Day

Work Days

MON-FRI

Scheduled Hours

Day Hours Per Pay Period: 75

Pay Rate/Range

$22.6258 to $33.9332

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

A non-exempt position that performs diversified office-clerical duties as well as interacts and maintains efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available
• Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.
• Answers telephone, relays messages, and provides information when necessary.
• Maintains files and assists in establishing office systems.
• Orders office supplies.
• Operates related office equipment
• Attends meetings, takes and distributes minutes
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor
• Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
• Collaborates and communicates with the health care team
• Completes annual mandatory requirements including Occupational Health Requirements
• Attends mandatory in-services
• Participates as a member of the patient care team and responsible for participating in daily huddles and regular schedule practice team meetings.
• Utilizes cost containment practices
• May prepare and maintain various statistical data
• Performs all other duties as assigned

Qualifications

• High School Required or GED less than 1 year
• Previous patient relations experience required
• Required less than 1 year
• General office experience Required less than 1 year
• Previous physician practice patient experience Preferred
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred. (Low proficiency)

Equal Opportunity Statement

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

About White Plains Hospital

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas.

White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale.

The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.