WPC Merchant Issues L1 Support Analyst

Talent Groups; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated L1 Support Analyst to enhance merchant performance and reliability. This role involves monitoring key metrics, detecting anomalies, and ensuring effective communication across teams. You will work in a dynamic environment, utilizing your strong macOS skills and familiarity with data visualization tools to investigate issues and drive timely resolutions. This position is perfect for someone who thrives in fast-paced settings and is eager to contribute to the success of merchant operations. Join a team that values collaboration and innovation in the retail sector, and help make a meaningful impact on merchant experiences.

Qualifications

• Strong proficiency in macOS and ability to navigate multiple systems.
• Familiarity with data visualization tools and CRM platforms.

Responsibilities

• Monitor dashboards for anomalies and coordinate resolutions.
• Investigate issues and maintain documentation of findings.

Skills

macOS proficiency

data visualization tools (Tableau)

CRM platforms

anomaly detection

communication skills

Tools

macOS native apps (Numbers, Safari)

Job description

The WPC Merchant Issues L1 Support Analyst plays a critical role in merchant performance and reliability by monitoring key metrics, identifying anomalies, and coordinating timely resolutions.

This position supports day-to-day merchant issue workflows, starting with anomaly detection, escalating when appropriate and ensuring consistent communication across internal teams.

Key Responsibilities

• Monitor internal dashboards and tools for system anomalies or metric drops
• Investigate anomalies by reviewing available data and cross-referencing key systems
• Coordinate with internal stakeholders to gather additional context and propose next steps
• Use predefined templates and guidance to communicate issues and drive resolution
• Maintain documentation of anomalies, findings, and outcomes in designated platforms

Technical Skills & Tools

• Strong proficiency with macOS is required — candidates must be comfortable navigating and working within a Mac-native environment
• Comfortable working with macOS native apps (e.g., Numbers, Safari)
• Ability to navigate multiple systems in a fast-paced environment
• Familiarity with data visualization tools like Tableau
• Basic understanding of CRM platforms

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Retail