Wound Care Patient Access Specialist

Memorial Physician Practices; Hickory (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Memorial Physician Practices is seeking a Patient Access Representative to gather patient demographics, insurance, and financial information for outpatient and inpatient services. You will verify benefits, obtain authorizations when needed, and collect co-pays to expedite admissions.

In a fast-paced setting, you will deliver excellent customer service, protect patient privacy, and navigate multiple software systems while coordinating with the department to support smooth operations.

Qualifications

• Education: High School diploma preferred.
• Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.
• Rapid learning and navigation of multiple software systems.
• Effective English communication (read, write, speak, and understand).

Responsibilities

• Obtains and accurately enters required demographic, billing, and clinical data into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Rapid learning

Software navigation

English communication

Education

High School diploma

Job description

Memorial Physician Practices is seeking a Patient Access Representative to gather patient demographics, insurance, and financial information for outpatient and inpatient services. You will verify benefits, obtain authorizations when needed, and collect co-pays to expedite admissions.

In a fast-paced setting, you will deliver excellent customer service, protect patient privacy, and navigate multiple software systems while coordinating with the department to support smooth operations.