Worship Technology & Asset Specialist

LifeWay Christian Resources; United States; Remote; USD 65,000 - 105,000; Full time

Benefits offered by this job

Equipment provided

Remote-eligible positions

Travel for team gatherings

Job summary

Lifeway is seeking a Worship Technical Specialist to blend technical expertise with ministry to support churches and worship teams across the United States, managing digital and physical worship assets and providing advanced support for LifewayWorship.com.

This remote role involves collaboration with programmers, legal, and ministry leadership on strategic worship initiatives, travel 2-4 times per year to Nashville for key team gatherings, and equipment provision for a productive workspace.

Qualifications

• Bachelor's degree in Computer Science, Digital Media, Music, or a related field.
• Master's degree is not required.
• Advanced graduate degree (PhD, etc.) not required.
• 3+ years of experience in technical support, digital media, or a related field.
• Experience in local church music ministry.
• Experience in web design and development.
• Technical troubleshooting and web platform support.
• Digital asset management and organization.
• Vendor coordination and order fulfillment.
• Clear written and verbal communication across phone, chat, and email.
• Actively involved in an evangelical Christian church.

Responsibilities

• Provide advanced technical support for LifewayWorship.com via phone, chat, and email, resolving escalated issues for customers, church partners, and internal support teams
• Serve as the primary liaison for the Lifeway Worship Customer Service Teams channel, assisting Church Sales & Support Specialists with complex or escalated cases
• Investigate and resolve technical and product-related customer inquiries, maintaining a support spreadsheet to ensure timely follow-ups and accurate records
• Manage all digital and physical worship assets, including archive organization, duplication of physical masters, artwork development for vendor relationships, and custom audio edits for church sound systems
• Partner with the Legal team to ensure rights and royalties for worship assets are properly administered
• Coordinate shipping, tracking, and fulfillment of vendor orders and sample products in partnership with the Order Research team
• Oversee One Source administration for Canon accounts and manage Metro 2 mailing list memberships to maintain database accuracy
• Collaborate with programmers on regression testing, bug fixes, and feature support for LifewayWorship.com
• Support and lead new Lifeway Worship initiatives in partnership with the Project Team Leader, including content development and ministry partnerships
• Continuously evaluate and recommend improvements to technical support systems, digital resource management, and customer service processes

Skills

Technical support

Digital media

Church music ministry

Web design

Troubleshooting

Digital asset management

Vendor coordination

Communication

Education

Bachelor's degree in Computer Science, Digital Media, Music, or a related field

Job description

Lifeway is seeking a Worship Technical Specialist to blend technical expertise with ministry to support churches and worship teams across the United States, managing digital and physical worship assets and providing advanced support for LifewayWorship.com.

This remote role involves collaboration with programmers, legal, and ministry leadership on strategic worship initiatives, travel 2-4 times per year to Nashville for key team gatherings, and equipment provision for a productive workspace.