World‑Class Beverage Server — Casino Hospitality

del Lago Resort & Casino; Town of Waterloo (NY); On-site; USD 17,908 - 20,664; Full time

Job summary

del Lago Resort & Casino in Waterloo, NY is seeking a Server – Portico to deliver gracious, warm service for casino guests, maintain cleanliness, and possess extensive menu knowledge. You will take guest orders, upsell beverages, and process payments with accuracy.

Input orders into the POS, uphold 5S standards, attend trainings, and demonstrate strong customer service while reflecting Old-World hospitality and castle-core values across shifts, including holidays and weekends.

Qualifications

• High school diploma or equivalent; 18+ required.
• Ability to read, analyze, and interpret procedures and regulations.
• Strong math and cash handling skills for POS transactions.

Responsibilities

• Prompt, efficient, and friendly service of drinks ordered
• Input each order accurately into the Point-of-Sale system
• Complete alcohol awareness training and follow all policies
• Prepare drink set-ups and garnish properly
• Retrieve used glasses
• Maintain proper balance of server bank where applicable
• Arrive punctually to pre-shift meetings with a positive attitude
• Provide an exciting environment and world-class service reflecting castle core values
• Comply with department standards, guidelines, and objectives including sanitation and safety
• Deliver high-quality beverage service following standards and upselling techniques
• Operate the Point-of-Sale system per training
• Know lounge and bar menus
• Clean as you go and manage spills promptly
• Use chemicals safely and label containers correctly
• Assist supervisor with supplies and 5S labeling
• Conduct yourself in a gracious, kind manner reflecting company values
• Perform other duties as assigned by management

Skills

Math calculations

Customer service

Flexibility shifts

Physical stamina

Job description

del Lago Resort & Casino in Waterloo, NY is seeking a Server – Portico to deliver gracious, warm service for casino guests, maintain cleanliness, and possess extensive menu knowledge. You will take guest orders, upsell beverages, and process payments with accuracy.

Input orders into the POS, uphold 5S standards, attend trainings, and demonstrate strong customer service while reflecting Old-World hospitality and castle-core values across shifts, including holidays and weekends.