Workup Coordinator

DKMS US; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Job summary

A leading non-profit organization is seeking a Workup Coordinator to facilitate the donation process. The ideal candidate will have excellent communication skills, a minimum of two years' experience in healthcare, and strong organizational abilities. This full-time role involves contacting donors, coordinating necessary evaluations, and ensuring compliance with regulatory standards. The position is based in the United States and requires a detail-oriented and proactive approach.

Qualifications

• Excellent communication and active listening skills required.
• Minimum of two years work experience in a healthcare setting.
• Knowledge of medical terminology and conducting medical histories preferred.

Responsibilities

• Contact donors for assessment and coordination of the donation process.
• Facilitate donor workup including evaluations and appointments.
• Comply with regulatory requirements and standards.

Skills

Excellent communication

Active listening

Empathy

Organizational skills

Detail-oriented

Interpersonal skills

Ability to multitask

Proficiency in Windows and/or Mac OS

Education

Minimum of two years work experience in a healthcare setting or relevant field

Tools

NMDP StarLink systems

Word

Outlook

Excel

Job description

Overview

Background DKMS is an international not-for-profit organization that started in Germany as a private initiative around one family’s search for a donor. In 1991 Peter Harf founded DKMS in honor of his wife Mechtild, who had sadly lost her battle with blood cancer.

DKMS has grown to become the world’s largest stem cell donor center and today operates in Germany, USA, Poland, the UK, Chile, India and South Africa. More than 12 million potential stem cell donors have registered across the seven countries and have facilitated more than 115,000 second chances at life.

Position Summary: The Workup (WU) Coordinator works in the Workup Team with unrelated donors at final stage of the donor and patient matching process. The WU Coordinator facilitates registry and transplant center requests for registered donors to donate and coordinates all aspects of the donation process.

Responsibilities

• Contact donors identified as matches for patients in need of a bone marrow transplant to assess donor interest and availability
• Facilitate all aspects of the donor workup process including
  • Educating and consenting donors on the marrow and peripheral blood stem cell donation process using principles of informed consent
  • Evaluate donors for medical and non-medical factors affecting suitability and eligibility using guidelines set by DKMS and the National Marrow Donor Program (NMDP)
  • Coordinate physical exams, lab work and additional medical appointments as needed
  • Coordinate marrow and peripheral blood stem cell donations
• Comply with all regulatory requirements, standards, policies, procedures pertaining to the donor management process including: principles of informed consent and Protection of Humans as Research Subjects; bone marrow donor registry requirements and standards, applicable FDA and NY State Department of Health regulatory requirements (including, but not limited to FDA Good Tissue Practices and Good Manufacturing Practices; NYS DOH tissue procurement)
• Ad hoc activities including research, quality assurance, and process improvement projects

Requirements

• Because the candidate will be working with potential donors on a daily basis, it is essential to have excellent communication, active listening skills, and empathy in interacting with people who are making significant life decisions. The ideal candidate must be highly organized and detail oriented. Accuracy in completing data forms and case note documentation is essential.
• Minimum of two years work experience in a healthcare setting or any combination of education and experience which would provide an equivalent background
• Knowledge of medical terminology, case-note documentation, and conducting medical histories is preferred
• Ability to work on-call, as needed
• Excellent interpersonal skills and the ability to work in a team environment
• Very proactive work ethic and the ability to diligently meet targets
• Excellent written and verbal communication skills
• Must be detailed oriented, highly organized and able to multitask efficiently
• Flexible, ambitious spirit
• Proficiency in Windows and/or Mac OS, Word, Outlook, Excel, and internet searches required; experience with NMDP StarLink systems a plus; foreign language desirable

How to apply

If you or anyone you know are interested in applying for this position, send the cover letters and resumes to [e-mail]. Please list “Workup Coordinator” in the subject line.

1. A proactive, flexible and friendly manner, with good team-working skills.
2. Willingness to travel internationally on limited occasions.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative, Customer Service, and Consulting

Industries

• Non-profit Organizations

Referrals increase your chances of interviewing at DKMS US by 2x

Inferred from the description for this job

Medical insurance

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