Workstation Deployment Technician

Solution Builders; BLOOMINGTON (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Matching

Paid Time Off

Job summary

Solution Builders, Inc. is seeking a Workstation Deployment Technician to set up and configure workstations, laptops, switches, printers and other hardware on-site for clients.

The role requires at least 1 year of PC experience, strong OS knowledge, and excellent communication. On-site work is mandatory with benefits including medical, dental, vision, 401(k) matching, and paid time off.

Qualifications

• Willingness to work on-site as this is not a remote position.
• Strong customer service and communication skills with clients.
• A+ certification or equivalent experience is required or preferred.

Responsibilities

• Configure and stage new equipment on-site per standards.
• Assist with new/terminated user setups and on-site deliveries.
• Document work, issues, and resolutions in the ticketing system.
• Communicate professionally with clients and inform about changes.
• Maintain current technical knowledge and support client solutions.
• Support department coverage during absences or vacations.

Skills

PC experience

Strong communication

Customer service mindset

Willingness to change

Leadership in problem solving

A+ Certification

Education

High school diploma or equivalent

Job description

AtSolution Builders, Inc., we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and 30 years of experience in providing businesses with high-quality IT support and management. Our customers value a highly productive information technology experience and Solution Builders makes that a reality.

What YOU can expect :

We are equally as passionate about our Team Members! When you become part of the Solution Builders Team you can expect:

• An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.
• Career development and growth opportunities.
• Salary range for this position: $19.20– $26.44 per hour based on experience.
• Benefits that include:
• Medical, Dental, and Vision Insurance
• Matching 401(k) Plan
• Paid Vacation and Personal Days Off
• A company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!

Successful candidates should possess the following characteristics:

• Passion for solving business problems for clients while providing exceptional customer service.
• Willingness to embrace change with a positive attitude.
• Commitment to high-quality work and positive customer outcomes.

Read on if this sounds like the place for you!

Overall Responsibility:

Position Purpose

The Workstation Deployment Technician is responsible for the initial setup and configuration of technology, including workstations, laptops, switches, printers, and other hardware on-site.

What We're Looking For

• Ability to work onsite required. This is not a remote position.
• High school diploma or equivalent.
• 1+ years of personal computer experience and a strong understanding of operating systems, business applications, and printing systems.
• Demonstrated leadership in resolving customer PC problems.
• Strong written and verbal communication skills.
• A+ Certification or equivalent experience.

Position Functions

• Configure and stage new equipment as it arrives according to Solution Builders’ standards and client’s setup guides. Modify client documentation as necessary to keep it current with technology standards.
• Where requested, perform other support duties such as new and terminated user setups and onsite deliveries or pickups of equipment.
• Research and elevate issues to the proper resources within Solution Builders to ensure client satisfaction according to Solution Builders’ standards.
• Document all work, support issues, resolutions, and time in the company approved ticketing system as they occur according to Solution Builders’ standards.
• Communicate with clients in a professional and timely manner as required: keeping them informed of incident progress, and notifying them of impending changes or agreed outages according to Solution Builders’ standards.
• Upholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.
• Maintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.
• Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.
• Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
• Performs at or above company performance standards established within the department.

Additional Duties and Responsibilities

• Upholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.
• Maintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.
• Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.
• Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
• Performs at or above company performance standards established within the department.
• Other tasks and projects as directed by company management.

Solution Builders is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.

Equal Opportunity Employer, including disabled and veterans.