Worksite Enrollment Technology Consultant

MassMutual; Columbia (SC); On-site; USD 110,000 - 165,000; Full time

Job summary

MassMutual Worksite seeks an experienced Benefits Administration/Enrollment Technology professional to provide technical leadership on high-priority projects, evaluate business requirements, and recommend technological alternatives to clients, brokers, and management. This role focuses on scalable enrollment platforms and integration with partners.

You will lead integration efforts with enrollment technology companies, assess new capabilities, coordinate with internal teams, and ensure on-time

Qualifications

• High School Diploma required.
• 7+ years of Group benefits experience with a focus on partner relationship management and/or technical experience.
• 2+ years' experience with enrollment platform technology and processes, product integrations, file formats, audit and test file feeds.

Responsibilities

• Integrate group benefits products with approved enrollment technology; support best practices ensuring quality and participation across the value chain; manage development and testing timelines.
• Conduct technical assessments of new integration requests and evaluate technology partners against key criteria for platform fit.
• Identify capabilities and limitations of new and existing benefits technology partners and determine best technical solutions to support enrollment needs.
• Present findings and recommendations to Steering Committee for final approval.
• Project lead coordinating with technical teams of approved companies to ensure on-time delivery and proper production readiness.
• Serve as the internal enrollment technology subject matter expert providing cross-team support.

Skills

Group benefits experience

Enrollment technology

Technical experience

Partner relationship management

Education

High School Diploma

Tools

Salesforce integrations

Job description

The Opportunity

MassMutual Worksite has an exciting opportunity for an experienced Benefits Administration/Enrollment Technology professional to join our team to provide technical leadership to high priority or special projects undertaken by the area. Additionally, conduct technical studies and evaluations of business area requirements and make recommendations appropriate technological alternatives to clients, benefits brokers and Worksite management. Evaluate new technology developments and evolving business requirements to drive additional enhancement recommendations. Advise changes to enhance scalability. Provide high level specialized technical support and consultation to business and IT management. Provide in-depth technical and business knowledge to ensure efficient design, programming and implementation of technology platforms.

The Opportunity

MassMutual Worksite has an exciting opportunity for an experienced Benefits Administration/Enrollment Technology professional to join our team to provide technical leadership to high priority or special projects undertaken by the area. Additionally, conduct technical studies and evaluations of business area requirements and make recommendations appropriate technological alternatives to clients, benefits brokers and Worksite management. Evaluate new technology developments and evolving business requirements to drive additional enhancement recommendations. Advise changes to enhance scalability. Provide high level specialized technical support and consultation to business and IT management. Provide in-depth technical and business knowledge to ensure efficient design, programming and implementation of technology platforms.

The Team

The Worksite Insurance business is growing as we aim to reach middle class workers in support of the company’s vision to provide financial well-being to all Americans. Worksite has achieved success in recent years distributing our Group Voluntary and Executive products through our multi-channel distribution relationships. In addition to your team members, you will work closely with members of the Enrollment Platform Solutions, Data Transformation, New Business Implementation and Account Management teams.

The Impact

As the Partner Solutions Consultant, you will develop and manage relationships with enrollment technology companies who compliment MassMutual’s values and winning ways, and will ensure MassMutual is always working with best in class technology partners who share our team’s mission to build industry leading enrollment experiences to help people secure their future and protect the ones they love. Your responsibilities will include but are not limited to the following:

• Integrate group benefits products with approved TPE technology ; supporting best practices that drive quality & participation consistent with the objectives set across the value chain; and manages development and testing schedule/timeline;
• Conduct technical assessments of new integration requests, including the evaluation of potential benefits technology partners against key criteria to reach decisions on platform fit
• Identify capabilities & limitations of all new and existing benefits technology partners and works to establish the best technical solution that will support the enrollment needs or our external stakeholder
• Present findings and makes recommendations to the Steering Committee for final approval
• Project lead working with the technical teams of approved companies to ensure on-time delivery and In Good Order tools and capabilities; ensures that all work is signed off by internal stakeholders before approving for production
• Serve as the internal enrollment technology subject matter expert providing support to teams across the business
  
  

The Minimum Qualifications

• High School Diploma
• 7+ years of Group benefits experience with a focus on partner relationship management and/or technical experience
• 2+ years' experience with enrollment platform technology and processes, product integrations, file formats, audit and test file feeds
  
  

The Ideal Qualifications

• Advanced knowledge of Voluntary Worksite products & offerings
• Ability to focus on strategic goals and development without losing sight of day-to-day needs and complexities.
• Successfully influence and navigate a matrixed organization; Be the arbiter of different points of view to reach decisions on requirements and delivery approach and timelines
• General understanding and experience in using Salesforce integrations to support overall value stream from Customer Onboarding thought Enrollment file processing.
• Demonstrated ability to work cross-functionally to reconcile competing priorities while meeting organizational objectives
• Advanced written and verbal communications skills including the ability to communicate with technical and non-technical audiences
• Decision making based on sound financial principles and knows when to engage with others to inform the decision (e.g. manager, peers, customers)
• Demonstrates forward thinking; looking ahead to anticipate problems, and considers future impact of actions
  
  

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Enrollment Technology teams
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
  
  

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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