Worksite Benefits Sales Specialist

MassMutual; Springfield (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

MassMutual is seeking a Sales Account Coordinator to support our Worksite Voluntary Benefits business in Springfield, MA. You will assist sales professionals, manage broker relationships, and help communicate product features and competitive positioning.

In this role you will collaborate with cross-functional teams to ensure timely quotes and paperwork, leverage Salesforce for data integrity, and contribute to territory growth while maintaining a high standard of customer service.

Qualifications

• HS Diploma or equivalent.
• 3+ years of experience in sales support, account management, customer service, business development support, operations, financial services, insurance, employee benefits.
• 1+ year experience and strong proficiency with Microsoft 365 suite of products.

Responsibilities

• Serve as a key partner to wholesalers, helping execute territory strategies and drive business growth across the Worksite Voluntary Benefits market.
• Build and maintain relationships with benefit brokers, consultants, agents, and advisors, providing responsive and solutions-oriented support.
• Deliver pre-sale product expertise, and sales support that helps clients confidently position MassMutual solutions.
• Coordinate with cross-functional teams to resolve issues, remove roadblocks, and ensure timely delivery of quotes and sold case paperwork packages.
• Support the development of business plans and targeted sales initiatives designed to maximize territory opportunities.
• Track and advance sales opportunities by following up on pending cases, outstanding requirements, and not-in-good-order submissions.
• Leverage Salesforce and other technology platforms to manage activity, maintain data integrity, and support business decisions.
• Keep producers informed of product enhancements, industry updates, and key business communications.

Skills

Sales support

Relationship management

Microsoft 365

Communication

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Salesforce

Job description

MassMutual is seeking a Sales Account Coordinator to support our Worksite Voluntary Benefits business in Springfield, MA. You will assist sales professionals, manage broker relationships, and help communicate product features and competitive positioning.

In this role you will collaborate with cross-functional teams to ensure timely quotes and paperwork, leverage Salesforce for data integrity, and contribute to territory growth while maintaining a high standard of customer service.