Director of Strategic Account Management

MassMutual; Hartford (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

MassMutual is seeking an Account Management Director within Life New Business to lead a high-performing team responsible for delivering best-in-class service to General Agents and distribution partners. This hybrid role based in Springfield, MA requires a visionary leader who can inspire trust, drive outcomes, and align with MassMutual's strategic objectives.

You will shape the account management strategy, coach managers, monitor performance, and advocate for partners.

Qualifications

• High School Diploma or GED
• 5 years Financial Services customer service experience
• 2 years’ experience in a people leader role, manager or team lead function
• Bachelor’s Degree, preferred
• Strong communication skills, both verbal and written
• Ability to lead through change and develop associates

Responsibilities

• Develop, implement, and refine the account management strategy to elevate service standards.
• Lead, mentor, and grow a high-performing team of account managers.
• Serve as leadership contact for General Agents and distribution partners.
• Oversee delivery of best-in-class service and improve processes.
• Establish reporting and metrics to monitor performance and quality.
• Analyze performance metrics to inform strategy and drive improvement.
• Proactively resolve escalations and represent MassMutual at events.

Skills

Strategic leadership

Team management

Relationship building

Communication skills

Process improvement

Data analysis

Project management

Education

Bachelor’s Degree

Job description

MassMutual is seeking an Account Management Director within Life New Business to lead a high-performing team responsible for delivering best-in-class service to General Agents and distribution partners. This hybrid role based in Springfield, MA requires a visionary leader who can inspire trust, drive outcomes, and align with MassMutual's strategic objectives.

You will shape the account management strategy, coach managers, monitor performance, and advocate for partners.