Workshop Supervisor - Technical Center Lead

Helm Inc.; Mahwah, Northern (NJ, KY); Hybrid; USD 68,000 - 100,000; Full time

Job summary

JLRNA is seeking a Workshop Supervisor at the Jaguar Technical Center in Mahwah, NJ. The role oversees a team including Workshop Administrator and Technicians, ensures safe operations, keeps 5S standards, and coordinates parts, orders, and KPI reporting.

Responsibilities include scheduling, vehicle prep for events, and maintaining the parts inventory system. Strong experience and a college degree are preferred to ensure compliance and efficiency.

Qualifications

• College degree preferred but not required.
• A minimum of 5 years of relevant experience is strongly preferred.

Responsibilities

• Ensure operational readiness before start of shift.
• Supervise Workshop Administrator, Technicians, Porter, and Detail Service.
• Clearly identify work assignments and ensure these are communicated in daily/ weekly start-up meetings.
• Manage day-to-day administrative tasks/ matters for SUPPLIER personnel.
• Develop and maintain KPI reporting metrics from DMS or other data sources such as workshop utilization, technician’s productivity and efficiency, work-in-progress, parts inventory, open repair orders, warranty claim ageing and others as determined by JLRNA.
• Liaise with relevant departments to schedule/ prioritize company vehicles for defect diagnosis/ rework/ maintenance/ rework validation.
• Support vehicle preparation for press events.
• Open and close repair orders to bill for parts, labor, and sublets on vehicles which go through the Technical Center.
• Collect auto body rework estimates and submit to JLR Technical Center Manager for review/approval.
• Co-ordinate vehicle rework with sublet supplier partners.
• Order and bill service parts as required from JLRNA and suppliers.
• Set up, manage and maintain parts inventory system in Technical Center.
• Return excess or unused parts as required to parts distribution centers for credit.
• Use Master Part Number Register to identify parts for rework and parts ordering.
• Work closely with JLRNA Service Parts Team to provide feedback when parts and catalogue issues are identified.
• Support any other daily requirements as determined by JLRNA.

Job description

JLRNA is seeking a Workshop Supervisor at the Jaguar Technical Center in Mahwah, NJ. The role oversees a team including Workshop Administrator and Technicians, ensures safe operations, keeps 5S standards, and coordinates parts, orders, and KPI reporting.

Responsibilities include scheduling, vehicle prep for events, and maintaining the parts inventory system. Strong experience and a college degree are preferred to ensure compliance and efficiency.