WORKPLACE SERVICES SITE LEAD MANAGER

Rapport Guest Services; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Rapport Guest Services in New York seeks a Site Manager to lead on-site workplace experience, hospitality services, and executive dining coordination. You will oversee daily operations and partner with cross-functional teams to ensure service excellence across hospitality and workplace support functions.

The ideal candidate has 5+ years in workplace services or hospitality, strong leadership, and a proven ability to manage client relationships and budgets while delivering a white-glove

Qualifications

• 5+ years of experience in workplace services, hospitality, or corporate services.
• Prior people-leadership experience required.
• Strong executive presence and client-facing communication skills.
• Experience supporting executive dining or high-profile corporate environments strongly preferred.
• Highly organized with strong attention to detail.
• Proficiency with workplace systems (e.g., reservation tools, service platforms).

Responsibilities

• Lead delivery of a premium, hospitality-driven workplace experience.
• Oversee front-of-house services including reception, guest services, and VIP support.
• Ensure consistent white-glove service for executive meetings and client visits.
• Partner closely with Restaurant Associates to support catering and dining needs.
• Provide oversight and coordination of executive dining services.
• Liaise with leadership to ensure service readiness, menu alignment, and elevated presentation standards.
• Partner with executive assistants and business leaders to anticipate dining needs for senior leadership engagements.
• Monitor service quality and drive continuous improvement in the executive dining experience.
• Manage day-to-day operations for the New York site.
• Monitor service levels, space readiness, and overall standards.
• Ensure SOP compliance and continuous process improvement.
• Support budget adherence and expense oversight for the site.
• Serve as on-site contact for key client stakeholders.
• Build relationships with partners, executives, and vendors.
• Anticipate client needs and proactively resolve service gaps.
• Provide regular operational updates and insights to leadership.
• Lead, coach, and develop the on-site team.
• Drive engagement, accountability, and performance management.
• Support hiring, onboarding, and training of new team members.
• Foster a culture aligned with Compass and TIAA values.

Skills

People leadership

Executive presence

Client-facing communication

Executive dining experience

Organization

Workplace systems

Tools

Reservation tools

Service platforms

Job description

Rapport

Salary: $90,000 - $100,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Site Manager serves as the on‑site leader responsible for delivering a seamless, high‑touch workplace experience aligned with TIAA’s people and service standards. This role curates meaningful on‑site experiences, oversees daily workplace operations, and partners closely with cross‑functional teams to ensure service excellence across hospitality, conference services, and workplace support functions.

This position also serves as a liaison with Restaurant Associates and provides oversight of executive dining coordination and support, ensuring consistent white‑glove experience for senior leaders and client engagement.

The ideal candidate is a polished hospitality and workplace leader who thrives in a fast‑paced, executive‑facing environment and demonstrates strong operational discipline, client partnership, and people leadership.

Key Responsibilities

Workplace Experience & Hospitality

• Lead delivery of a premium, hospitality-driven workplace experience.
• Oversee front‑of‑house services including reception, guest services, and VIP support.
• Ensure consistent white‑glove service for executive meetings and client visits.
• Partner closely with Restaurant Associates to support catering and dining needs.

Executive Dining Coordination

• Provide oversight and coordination of executive dining services.
• Liaise with Restaurant Associates leadership to ensure service readiness, menu alignment, and elevated presentation standards.
• Partner with executive assistants and business leaders to anticipate dining needs for senior leadership engagements.
• Monitor service quality and drive continuous improvement in the executive dining experience.

Operations Management

• Manage day‑to‑day operations for the New York site.
• Monitor service levels, space readiness, and overall standards.
• Ensure SOP compliance and continuous process improvement.
• Support budget adherence and expense oversight for the site.

Client & Stakeholder Partnership

• Serve as primary on‑site contact for key client stakeholders.
• Build strong relationships with TIAA partners, executive assistants, Restaurant Associates, and vendors.
• Anticipate client needs and proactively resolve service gaps.
• Provide regular operational updates and insights to leadership.

People Leadership

• Lead, coach, and develop the on‑site team.
• Drive engagement, accountability, and performance management.
• Support hiring, onboarding, and training of new team members.
• Foster a culture aligned with Compass and TIAA values.

Experience & Programming

• Support workplace engagement initiatives and on‑site activations.
• Partner with cross‑functional teams on events that build community and culture.
• Leverage feedback and metrics to continuously enhance the associate experience

Preferred Qualifications

Qualifications

• 5+ years of experience in workplace services, hospitality, or corporate services.
• Prior people‑leadership experience required.
• Strong executive presence and client‑facing communication skills.
• Experience supporting executive dining or high‑profile corporate environments strongly preferred.
• Highly organized with strong attention to detail.
• Proficiency with workplace systems (e.g., reservation tools, service platforms).

Success Profile

The successful candidate will demonstrate:

• Hospitality mindset with white‑glove service orientation
• Strong operational rigor and follow‑through
• Executive‑level communication skills
• Ability to anticipate needs and solve problems proactively
• Collaborative, calm presence in a fast‑paced environment

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug‑free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Rapport a specialized division of FLIK Hospitality Group