HOSPITALITY SERVICES DIRECTOR

Compass Group USA; Philadelphia (Philadelphia County); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Rapport, a specialized division of FLIK Hospitality Group, is seeking a Hospitality Services Director to unite strategic leadership with hands-on operational oversight. You will oversee two nearby locations, guiding a diverse team to deliver outstanding service consistent with brand standards.

Responsibilities include managing reception, catering, and conference services, coordinating events, and maintaining client relationships.

Qualifications

• Proven ability to lead multi-location hospitality operations.
• Strong focus on client relationships and service excellence.
• Experience analyzing operational data and guest feedback.

Responsibilities

• Lead and develop a diverse team to deliver elevated service.
• Oversee lobby, reception, catering, and conference services across two nearby locations.
• Manage visitor, meeting and event activities with risk/reward awareness.
• Drive profitability, safety, and engagement through KPI achievement.

Skills

Leadership

Client relationships

Analytical thinking

Communication skills

Microsoft Office

Tools

Microsoft Suite

Job description

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Salary:$85000 - $90000 / year

Other Forms of Compensation: bonus

Job Summary

The Hospitality Services Director is responsible for creating and maintaining a welcoming, professional, and service-oriented environment within a corporate setting. This role blends strategic leadership with operational oversight to ensure that all hospitality services—from reception to event coordination—align with the company’s brand and service standards.

Will manage two locations within driving distance of one another.

Job responsibilities

• Leads, manages and inspires a diverse team to provide elevated service to clients and guests.
• Support onsite operations focusing on lobby, reception, catering and conference services.
• Closely manages all activity related to visitors, meetings, and events
• Ensures all decisions are weighed for risk/reward and short/long term implications and thoroughly communicated with the client
• Drives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.)
• Recruit, train, and coach hospitality staff to deliver exceptional service
• Champions development, performance evaluations, succession planning
• Can support all functions of the Workplace operations
• Assist with creating a collaborative environment amongst the team
• Develop a close partnership with local clients to align on strategy
• Communicate effectively with ambassadors, displaying accuracy and attention to detail both in verbal and written communications.
• Partner with Hospitality Manager on weekly staffing schedule
• Ensures all team members adhere to Flik and client policies
• Assist in making space reservations using an online tool and escorting guests throughout the office
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and pantries
• Carry out instructions for security, fire, health and safety guidelines
• Partner with building management on HVAC, security, and maintenance
• Analyze operational data and guest feedback to drive continuous improvement
• General administrative support
• Other duties as assigned

Key Competencies

• Has the ability to think quickly, analytically, strategically, and accurately
• Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal)
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.
• Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite
• Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Experience managing multi department operations in a high energy, high volume customer service operation either in corporate or luxury hospitality.
• Ability to use analytical skills for measuring business potential and value to the client
• Has developed large teams and delivered structured service excellence trainings to enhance experience.
• Proven track record on leadership development, and business growth

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Rapport a specialized division of FLIK Hospitality Group