Workplace Services Manager

texascapitalbank; Dallas (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility & family building aids

Life and disability insurance

401K match

Paid leave

Paid holidays

Paid time off

Job summary

Texas Capital seeks a Facilities Operations & Workplace Services Manager to lead cross-location facilities operations, vendor oversight, and workplace experience initiatives. You will manage day-to-day activities, coordinate cross-location projects, and drive cost efficiencies while ensuring service standards across all offices.

Collaborating with Corporate Real Estate leadership, you will develop processes, improve documentation, and enhance employee experiences across locations, ensuring

Responsibilities

• Execute workplace services initiatives and strategic projects across the portfolio
• Coordinate cross-location projects and ensure consistent implementation of workplace services programs
• Manage project timelines, deliverables, and stakeholder communication
• Develop and maintain project documentation and implementation plans
• Monitor project progress and identify/resolve obstacles to timely delivery
• Oversee day-to-day facilities operations including mailroom, supplies, copier/printing, building services, and employee amenities
• Support the implementation of work order systems, tracking, and prioritization processes
• Manage facilities operations scheduling and resource allocation
• Ensure compliance with facilities operations procedures and quality standards across locations
• Maintain records and documentation for facilities operations activities
• Provide operational support for vendor management and contractor oversight
• Coordinate vendor activities, schedules, and deliverables
• Monitor vendor performance against service level agreements (SLAs) and quality standards
• Escalate vendor performance issues and support resolution processes
• Serve as primary operational contact for key vendors and service providers
• Support vendor selection, onboarding, and off-boarding processes
• Execute employee experience initiatives and programs across locations
• Identify opportunities to enhance workplace experience and employee satisfaction
• Support implementation of workplace solutions and initiatives
• Gather employee feedback and communicate insights to Corporate Real Estate team leadership
• Ensure workplace services delivery meets or exceeds employee expectations
• Support cost optimization initiatives and identify efficiency opportunities
• Track and report on facilities operations expenses and spend patterns
• Implement process improvements to enhance efficiency and reduce costs
• Support the development and maintenance of operational budgets
• Analyze operational data and recommend improvements to Corporate Real Estate team leadership
• Provide operational support to the VP, Strategic Workplace Services & Experience on strategic initiatives
• Collaborate with Facility Managers at each location on operational needs and coordination
• Support Workplace Services Coordinators with operational guidance and resource allocation
• Communicate operational updates and insights to leadership and stakeholders
• Serve as liaison between strategic leadership and operational teams
• Develop and maintain operational processes and procedures for facilities and workplace services
• Create and update operational documentation, playbooks, and reference materials
• Implement s

Job description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives . At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News ' Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks.

KEY RESPONSIBILITIES

Operational Execution & Project Coordination

• Execute workplace services initiatives and strategic projects across the portfolio
• Coordinate cross-location projects and ensure consistent implementation of workplace services programs
• Manage project timelines, deliverables, and stakeholder communication
• Develop and maintain project documentation and implementation plans
• Monitor project progress and identify/resolve obstacles to timely delivery

Facilities Operations Management

• Oversee day-to-day facilities operations including mailroom, supplies, copier/printing, building services, and employee amenities
• Support the implementation of work order systems, tracking, and prioritization processes
• Manage facilities operations scheduling and resource allocation
• Ensure compliance with facilities operations procedures and quality standards across locations
• Maintain records and documentation for facilities operations activities

Vendor Management & Support

• Provide operational support for vendor management and contractor oversight
• Coordinate vendor activities, schedules, and deliverables
• Monitor vendor performance against service level agreements (SLAs) and quality standards
• Escalate vendor performance issues and support resolution processes
• Serve as primary operational contact for key vendors and service providers
• Support vendor selection, onboarding, and off-boarding processes

Employee & Workplace Experience

• Execute employee experience initiatives and programs across locations
• Identify opportunities to enhance workplace experience and employee satisfaction
• Support implementation of workplace solutions and initiatives
• Gather employee feedback and communicate insights to Corporate Real Estate team leadership
• Ensure workplace services delivery meets or exceeds employee expectations

Cost Management & Process Improvement

• Support cost optimization initiatives and identify efficiency opportunities
• Track and report on facilities operations expenses and spend patterns
• Implement process improvements to enhance efficiency and reduce costs
• Support the development and maintenance of operational budgets
• Analyze operational data and recommend improvements to Corporate Real Estate team leadership

Collaboration & Support

• Provide operational support to the VP, Strategic Workplace Services & Experience on strategic initiatives
• Collaborate with Facility Managers at each location on operational needs and coordination
• Support Workplace Services Coordinators with operational guidance and resource allocation
• Communicate operational updates and insights to leadership and stakeholders
• Serve as liaison between strategic leadership and operational teams

Process Development & Documentation

• Develop and maintain operational processes and procedures for facilities and workplace services
• Create and update operational documentation, playbooks, and reference materials
• Implement s