Workplace Services II

Box; Austin (TX); On-site; USD 61,000 - 65,000; Full time

Job summary

Box in Austin, TX seeks a dynamic Workplace Services professional to manage a welcoming front desk and daily facilities operations. You will coordinate programs, space planning, and vendor relations while upholding security protocols and safety standards.

The role includes supporting community events, onboarding new hires, and cross-functional collaboration to strengthen Box culture. A Bachelor’s degree and 3+ years’ related experience are preferred.

Qualifications

• Minimum 3+ years’ experience in office/facilities management, admin work, and event planning.
• A self-starter with strong organization and solution-driven mindset.
• Ability to juggle multiple deadlines and projects while maintaining service quality.

Responsibilities

• Serve as the primary front desk contact Monday to Friday, welcoming employees, guests, vendors, and customers.
• Manage day-to-day facilities operations and office space planning, desk allocation, and moves.
• Coordinate WPS programs (food, shipping, office supplies, parking) and vendor setup.
• Uphold building and Box security protocols, including badge activation/deactivation.
• Act as Emergency Coordinator for the Austin Office in partnership with Security teams.
• Ensure health and safety compliance across the office and facilities.
• Support Community & Impact projects and events, coordinating planning and execution.
• Welcome new hires with tours, amenities intro, and fostering belonging; share updates via Slack.

Skills

Facilities management

Administrative work

Event planning

Education

Bachelor's degree in facility management, business administration or relevant field

Tools

Slack

Navan

Office Space

Canva

Building Engines

Job description

WHY BOX NEEDS YOU

We are looking for a dynamic and proactive individual with exceptional interpersonal skills to join our Workplace Services team at Box's office in Austin, TX. As part of the Communities and Impact Team, we are dedicated to fostering the unique Box culture. If you enjoy connecting with others, making things happen, and meeting interesting new people, we’d love to hear from you!

What You'll Do

• Serve as the primary front desk point of contact Monday through Friday, managing employee, guest, vendor, and customer inquiries while delivering a professional and welcoming office experience
• Manage day-to-day facilities operations
• Manage WPS programs (i.e., food programs, shipping, office supplies, parking etc.)
• Vendor set up and management
• Office space planning, desk allocation, and moves
• Uphold building and Box global security protocols, including managing Box and building badge activations/deactivations
• Serve as an Emergency Coordinator for the Austin Office in close partnership with Box's Physical Security and Business Continuity teams
• Manage office health and safety compliance requirements
• Act as a culture builder by supporting the broader Community & Impact team on projects and events – including planning, coordinating, and executing
• Welcome new hires by conducting office tours, introducing workplace amenities, and fostering a strong sense of community and belonging
• Create and distribute internal communications such as Slack updates, to keep employees informed and engaged
• Cross functional role supporting different departments

Who You Are

• Bachelor's degree in facility management, business administration or relevant field
• Minimum 3+ years’ experience, ideally with a combination of office/facilities management, administrative work, and event planning
• Self-starter, highly organized, flexible, and solution driven
• A "roll up your sleeves" and get things done attitude - no task too big or too small!
• A proven ability to juggle multiple deadlines and projects
• Experience in tech is preferred (but not required)
• Systems knowledge will be a nice to have: Slack, Navan, Office Space, Canva, and Building Engines

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

Based on current business needs, there is no relocation assistance provided for this role.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees.

Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities.

If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form.

Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range: $61,000 USD - $65,000 USD