Workplace Services Coordinator

Progress Software; Burlington (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, life &dis

401(k) retirement savings plan

Tuition reimbursement

Parental Leave

Employee assistance program

Job summary

Progress Software, headquartered in Burlington, MA, is seeking a Workplace Services Coordinator for a fully onsite role. The position focuses on delivering office services to the headquarters, including facilities, purchasing, and general office operations.

You will greet guests, manage mail, coordinate events, and ensure service levels while building strong supplier relationships. Reporting to the Workplace Services Manager, you will maintain office spaces, handle access cards, process tickets

Qualifications

• Excellent communication, administrative, and computer skills (Word, Excel, Outlook, PowerPoint) required.
• Must have excellent customer service skills, a proven team player, and exhibit a consistent positive attitude.
• Must be a well-organized individual, able to self-manage and set priorities to meet deadlines and provide follow-up on all employee requests.
• Ability to learn fast, work well under pressure and juggle multiple deadlines in a fast-paced environment.

Responsibilities

• Manage and organize the office including cleaning services, snacks and vending, delivery of materials and services, and community/kitchen area.
• Greet and direct guests and visiting employees.
• Mail management including receiving, sorting, distribution, and package handling.
• Follow guidelines and procedures to improve efficiency and cost-saving programs.
• Ensure office activities comply with local laws and policies.
• Maintain office space and coordinate maintenance/repair with property management.
• Coordinate logistics for in-person meetings, events, and training sessions.
• Manage access cards as directed by Workplace Operations Manager.
• Handle internal customer complaints or issues and escalate when needed.
• Support teams with administrative tasks.

Skills

Excellent communication

Administrative skills

Team player

Organizational skills

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Workplace Services Coordinator and help us do what we do best: propelling business forward. This will be a fully onsite role in our Burlington MA headquarters.

The primary focus of the position is the delivery of office services to our Headquarters in Burlington, MA, to include facilities, purchasing, and office services. This position reports to the Workplace Services Manager in Burlington. The position is located in Burlington, MA with heavy focus required on-site on a daily basis. The person will sit at the front desk and will be first person visitors to see when walking into our space. This position requires building collaborative relationships with corporate personnel to identify and implement best practices, to leverage volumes and drive service and supply cost focus while maintaining or improving service levels in the office. Develop service and supplier relationships emphasizing reliability, quality and cost savings.

In This Role, You Will

• Manage and organize the office including (but not limited to):
  • Cleaning services
  • Snacks and vending services such as coffee machines, multi-functional devices, etc.
  • Delivery of materials and services such as office supplies & stationery
  • Manage and maintain Community/Kitchen Area
• Greet and direct guests and visiting employees
• Mail management includes receiving and sorting mail, distribution, package signing, handling outgoing mail and collaborating with peers on large shipments.
• Follow established guidelines and procedures and continuously focus on efficiency and cost saving programs.
• Ensure that office activities and procedures are compliant to (local) applicable laws, policies, and best practice guidelines
• Assist in maintaining the office space including (but not limited to):
  • Keep the office in good and orderly condition
  • Contact Property Management to address issues, coordinate maintenance & repair
  • Help maintain conference room areas
• Coordinate logistics support for the in-person meetings, events, training sessions, and other events including, but not limited to setting space, catering, deliveries, cleanup, working with property management in coordinating access, afterhours HVAC, etc.
• Manage access cards as directed by the Workplace Operations Manager
• Handle internal customer complaints or issues. Pass feedback or elevate when needed to management
• Respond and address any incoming work tickets from ServiceNow, if assigned
• Support the team or other teams with various administrative tasks

Your Background

• Excellent communication, administrative, and computer skills (Word, Excel, Outlook, PowerPoint) required.
• Must have excellent customer service skills, a proven team player, and exhibit a consistent positive attitude.
• Must be a well-organized individual, able to self-manage and set priorities to meet deadlines and provide follow-up & feedback on all employee requests and business issues.
• Ability to learn fast, work well under pressure and juggle multiple and changing deadlines in a fast-paced environment

Base Salary Range: $50,000 - $60,000

This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Medical, dental, vision, life & disability, and financial benefits, including a 401(k) retirement savings plan, tuition reimbursement program, and optional benefits such as critical illness/hospital indemnity/personal accident, identity theft protection, auto & home insurance, legal insurance, and pet insurance.
• Competitive salary and incentive compensation opportunities, including bonus or uncapped commission (as applicable to the position), along with a best-in-class Employee Stock Purchase Program (ESPP) featuring a 27-month lookback.
• Flexible paid vacation time, a paid day off for your birthday, company holidays, and a variety of leave programs, including Parental Leave.
• Employee Assistance Program (EAP) and employee well-being resources focused on physical, mental, social, and financial health.