Workplace Services Coordinator

Progress Software Corporation; Burlington (MA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement savings plan

Tuition reimbursement

Paid time off & holidays

Employee well-being resources

Job summary

Progress Software Corporation is seeking a Workplace Services Coordinator for our Burlington, MA headquarters. This on-site role focuses on delivering office services, front desk support, and coordinating meetings and events to ensure smooth daily operations.

You will greet visitors, manage mail and supplies, and build relationships with facilities and corporate teams to optimize cost and service levels. A robust benefits package accompanies a base salary in the stated range.

Qualifications

• Excellent communication, administrative, and computer skills (Word, Excel, Outlook, PowerPoint) required.
• Must have excellent customer service, be a team player, and maintain a positive attitude.
• Well-organized, self-motivated, and able to meet deadlines.

Responsibilities

• Greet and direct guests and visiting employees.
• Manage and organize the office including snacks, supplies, and mail handling.
• Mail management and deliveries; coordinate with peers on large shipments.
• Coordinate meetings, events, trainings and other on-site activities.
• Respond to ServiceNow tickets or escalate to management as needed.
• Support the team with various administrative tasks.

Skills

Communication

Administrative skills

MS Office

ServiceNow

Tools

ServiceNow

Job description

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Workplace Services Coordinator and help us do what we do best: propelling business forward. This will be a fully onsite role in our Burlington MA headquarters.

The primary focus of the position is the delivery of office services to our Headquarters in Burlington, MA, to include facilities, purchasing, and office services. This position reports to the Workplace Services Manager in Burlington. The position is located in Burlington, MA with heavy focus required on-site on a daily basis. The person will sit at the front desk and will be first person visitors to see when walking into our space. This position requires building collaborative relationships with corporate personnel to identify and implement best practices, to leverage volumes and drive service and supply cost focus while maintaining or improving service levels in the office. Develop service and supplier relationships emphasizing reliability, quality and cost savings.

In this role, you will:

• Manage and organize the office including (but not limited to):
  • Cleaning services
  • Snacks and vending services such as coffee machines, multi-functional devices, etc.
  • Delivery of materials and services such as office supplies & stationery
  • Manage and maintain Community/Kitchen Area
• Greet and direct guests and visiting employees
• Mail management includes receiving and sorting mail, distribution, package signing, handling outgoing mail and collaborating with peers on large shipments.
• Follow established guidelines and procedures and continuously focus on efficiency and cost saving programs.
• Ensure that office activities and procedures are compliant to (local) applicable laws, policies, and best practice guidelines
• Assist in maintaining the office space including (but not limited to):
  • Keep the office in good and orderly condition
  • Contact Property Management to address issues, coordinate maintenance & repair
  • Help maintain conference room areas
• Coordinate logistics support for the in-person meetings, events, training sessions, and other events including, but not limited to setting space, catering, deliveries, cleanup, working with property management in coordinating access, afterhours HVAC, etc.
• Manage access cards as directed by the Workplace Operations Manager
• Handle internal customer complaints or issues. Pass feedback or elevate when needed to management
• Respond and address any incoming work tickets from ServiceNow, if assigned
• Support the team or other teams with various administrative tasks

Your background:

• Excellent communication, administrative, and computer skills (Word, Excel, Outlook, PowerPoint) required.
• Must have excellent customer service skills, a proven team player, and exhibit a consistent positive attitude.
• Must be a well-organized individual, able to self-manage and set priorities to meet deadlines and provide follow-up & feedback on all employee requests and business issues.
• Ability to learn fast, work well under pressure and juggle multiple and changing deadlines in a fast-paced environment

Base Salary Range: $50,000 - $60,000

This position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Medical, dental, vision, life & disability, and financial benefits, including a 401(k) retirement savings plan, tuition reimbursement program, and optional benefits such as critical illness/hospital indemnity/personal accident, identity theft protection, auto & home insurance, legal insurance, and pet insurance.
• Competitive salary and incentive compensation opportunities, including bonus or uncapped commission (as applicable to the position), along with a best-in-class Employee Stock Purchase Program (ESPP) featuring a 27-month lookback.
• Flexible paid vacation time, a paid day off for your birthday, company holidays, and a variety of leave programs, including Parental Leave.
• Employee Assistance Program (EAP) and employee well-being resources focused on physical, mental, social, and financial health.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!