Workplace Services Collaboration Engineer

ManpowerGroup Global, Inc.; Columbus (OH); On-site; USD 93,600 - 114,400; Full time

Job summary

ManpowerGroup Global, Inc. is seeking a Workplace Services Collaboration Engineer in Columbus, OH. This mid-level technical position is focused on implementing and maintaining communication platforms like Microsoft Teams and Cisco telephony, ensuring reliability while enhancing user experiences.

The ideal candidate will manage systems, collaborate with teams, and troubleshoot issues while adhering to IT standards. Strong experience with collaboration tools and cloud environments is essential.

Qualifications

• Hands-on experience with Microsoft Teams and Cisco telephony.
• Understanding virtualization and cloud environments.
• Strong analytical skills to resolve technical issues.

Responsibilities

• Manage and troubleshoot systems, including Microsoft Teams and Cisco telephony.
• Assist in deploying collaboration technologies.
• Collaborate with cross-functional teams to execute project tasks.

Skills

Microsoft Teams

Cisco Call Manager

Genesys

WebRTC

Cloud technologies

Job description

Workplace Services Collaboration Engineer is a mid-level technical professional responsible for implementing, supporting, and maintaining enterprise collaboration systems. This role focuses on ensuring reliable communication platforms—such as Microsoft Teams, telephony, and cloud-based tools—while supporting project teams and enhancing user collaboration experiences across the organization.

Job Title

Workplace Services Collaboration Engineer

Location

Columbus, OH

Pay Range

$50/hr on W2

Responsibilities

1. Manage and troubleshoot systems including Microsoft Teams, Cisco telephony, Genesys, WebRTC, and fax solutions (Biscom/RightFax).
2. Assist in deploying collaboration technologies, ensuring adherence to project scope, standards, and best practices.
3. Collaborate with cross-functional teams (local and remote) to execute project tasks, provide updates, and resolve technical issues.
4. Identify opportunities to enhance tools, processes, and system reliability while ensuring compliance with IT and security standards.
5. Provide technical support, process tickets, and contribute to knowledge transfer and cross-training initiatives within the team.

Qualifications

1. Hands‑on experience with Microsoft Teams, Cisco Call Manager, Genesys, WebRTC, and enterprise communication tools.
2. Understanding of virtualization and cloud environments (SaaS, IaaS, PaaS) and their application in collaboration systems.
3. Strong analytical skills to diagnose and resolve system and application issues.
4. Effective verbal and written communication, with the ability to support users and collaborate across teams.
5. Ability to quickly learn new technologies, follow evolving standards, and contribute to ongoing process improvements.