Workplace Resources Associate

markelcorp; New York (NY); On-site; USD 24,000 - 41,000; Full time

Job summary

Markel Group seeks a front office coordinator to manage welcoming guests, answer calls, and route information efficiently. You will handle mail, coordinate office moves, and support meetings with setup and logistics.

A professional demeanor and strong interpersonal skills are essential. The role emphasizes reliability, timeliness, and independence in a fast-paced environment across multiple locations, with a salary range reflecting regional differences and eligibility for the annual incentive

Qualifications

• High school diploma or equivalent required; some college preferred.
• Proven reliability with strong attendance and stability.
• Proficiency in computer applications with excellent written communication.
• Ability to thrive in a high-volume, fast-paced office.

Responsibilities

• Answering and directing incoming calls; greeting associates, clients, and visitors.
• Process and distribute incoming mail; coordinate package pickups and deliveries.
• Support meetings with conference room setup and coordination.
• Coordinate associate moves and workstation nameplates; reception coverage.
• Handle mail and shipping (FedEx/UPS/USPS/DHL) and verify addresses.
• Process invoices, service tickets, and basic administrative workflows.
• Assist with travel arrangements and, in some locations, corporate housing logistics.
• Manage facilities-related financials and ordering of supplies.

Skills

Written communication

Multitasking

Customer service

Reliability

Professional demeanor

Independence

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Internal systems

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This highly collaborative role supports all departments and branch offices and serves as a key point of contact for agents, clients, and internal stakeholders. The position plays an essential role in representing the Company and requires a professional demeanor, a positive and welcoming attitude, a polished appearance, and excellent interpersonal skills. Reliability, punctuality, and strong organizational abilities are critical to success in this role.

In this position, you will manage front-facing communications by answering and directing incoming calls, greeting associates, clients, and visitors, and ensuring a professional and positive experience for all interactions. Additional responsibilities include notifying appropriate recipients of communications, processing and distributing incoming mail, coordinating package pick-ups and deliveries, reviewing and processing new submissions accurately and efficiently, and supporting meetings through conference room setup and coordination.

Provide front office and facilities support, including assisting vendors (e.g., maintenance, Cintas, water services) and regularly monitoring building conditions such as lighting and common areas.

Support office operations by coordinating associate moves, managing workstation nameplates, and maintaining reception coverage to ensure a welcoming and professional environment.

Manage incoming and outgoing mail and packages, including distribution (FedEx, UPS, USPS, DHL), verifying addresses, creating shipping labels, and researching missing information using internal systems.

Process administrative workflows, including check, premium finance, and claims documentation by preparing and routing materials for scanning and retention in accordance with company standards.

Provide administrative support such as scheduling meetings, coordinating conference room setups, ordering catering, and assisting with travel arrangements; in some locations, manage corporate housing logistics.

Handle facilities-related financials and requests, including processing invoices, responding to ServiceNow tickets, and proactively ordering supplies to avoid workflow disruptions.

Manage security access and badging, including tracking visitor badges, coordinating keycard replacements, and submitting new employee access requests.

Maintain records and file systems using tools such as Iron Mountain and OnBase, ensuring proper retention, organization, and retrieval of documents.

Support continuous improvement by recommending process enhancements, maintaining familiarity with office equipment, and cross-training to provide team coverage as needed.

Requirements:

• High school diploma or equivalent required; some college preferred
• Minimum of 2 years of customer service experience
• Proven record of reliability, including strong attendance and job stability
• Proficiency in computer applications, with strong written communication and multitasking skills
• Ability to thrive in a high-volume, fast-paced environment
• Self-motivated with the ability to work independently with minimal supervision
• Positive, professional demeanor with a strong commitment to delivering excellent customer service

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The salary range for this position is $17.44 - $29.95. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

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