Operations Support Specialist

Markel; Milwaukee (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Life, disability and AD&D insurance

401(k) with employer match

PTO and holidays

Parental leave

Job summary

Markel in Milwaukee is seeking an entry-level Service Desk Analyst to provide first-level support, track issues in the service management system, and coordinate timely resolutions. You will respond to user requests, perform basic maintenance, and communicate status clearly with users.

Ideal for candidates with a high school diploma and 0–1 year of experience, eager to learn in a collaborative, client-focused environment.

Qualifications

• High school diploma or equivalent.
• 0–1 years of experience preferred, but not required.

Responsibilities

• Utilize service management system to track open issues and resolve incidents timely
• Perform agency and user system maintenance
• Provide timely and accurate responses to user requests and reported issues
• Facilitate first level triage through Service Now and send internal communication to ensure users receive clear, timely updates regarding issue status and resolution steps
• Respond to escalated service issues and ensure prompt resolution with a focus on customer satisfaction
• Handle escalated customer inquiries and complaints to ensure resolution and satisfaction
• Provide support on all tasks as directed

Education

High School Diploma or equivalent

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

What You’ll Do

• Utilize service management system to track open issues and resolve incidents timely
• Perform agency and user system maintenance
• Provide timely and accurate responses to user requests and reported issues
• Facilitate first level triage through Service Now and send internal communication to ensure users receive clear, timely updates regarding issue status and resolution steps
• Respond to escalated service issues and ensure prompt resolution with a focus on customer satisfaction
• Handle escalated customer inquiries and complaints to ensure resolution and satisfaction
• Provide support on all tasks as directed

What You Bring

• High school diploma or equivalent
• 0–1 years of experience preferred, but not required

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Benefits

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e‑mail to the [e-mail].