Workplace Solutions Manager
SPS
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
SPS is seeking a dynamic Workplace Solutions Manager in Washington, DC to lead integrated workplace services for a premier client location. This hospitality‑driven role blends front‑of‑house experiences, facilities operations, and vendor management to create a productive, engaging environment.
You will develop workplace strategies, oversee reception, events, mail, and space moves, and build high‑performing teams. A Bachelor's degree and 7+ years’ experience are required.
Qualifications
- Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or a related field.
- 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
- 3+ years of leadership experience managing multidisciplinary teams.
- Proven experience leading both customer‑facing and operational service functions.
- Strong project management, organizational, and analytical skills.
- Excellent communication, relationship‑building, and stakeholder management abilities.
- Advanced proficiency with Microsoft Office applications.
Responsibilities
- Develop and execute workplace strategies that enhance employee engagement, productivity, and workplace culture.
- Deliver exceptional hospitality experiences for employees, clients, and visitors.
- Serve as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives.
- Develop workplace programs, events, activations, and engagement opportunities that position the office as a destination.
- Foster an environment that encourages collaboration, innovation, wellbeing, and inclusion.
- Lead reception, concierge, conference services, hospitality, and visitor management functions.
- Ensure consistent delivery of world‑class guest and employee experiences.
- Oversee executive visits, VIP hosting, workplace events, and catering coordination.
- Establish and maintain service standards across every customer‑facing touchpoint.
- Promote a hospitality‑first culture that consistently exceeds expectations.
- Oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions.
- Partner with Facilities, IT, Security, and Food Services to ensure seamless workplace operations.
- Coordinate office moves, space reconfigurations, and occupancy initiatives.
- Monitor service levels, workflow efficiency, and operational performance.
- Implement continuous process improvements that enhance service quality, productivity, and cost efficiency.
- Recruit, coach, mentor, and develop workplace service professionals.
- Build a high‑performing culture centered on accountability, collaboration, and exceptional customer service.
- Manage vendor relationships, contracts, and service delivery expectations.
- Conduct ongoing training focused on hospitality, operational excellence, and service standards.
- Establish and monitor KPIs and SLAs; present business reviews and insights.
Skills
Education
Tools
Job description
Location: Washington, DC – On-site
We are seeking a dynamic, hospitality‑driven Workplace Solutions Manager to lead the delivery of integrated workplace services for a premier corporate client location. This highly visible leadership role combines front‑of‑house hospitality, workplace experience, and office services operational oversight to create a seamless, engaging, and productive environment for employees, guests, and business stakeholders.
As the Workplace Solutions Manager, you will serve as the strategic leader responsible for the overall workplace environment—ensuring service excellence across reception, hospitality, meeting and event services, mail and office services, workplace operations, vendor management, and employee engagement initiatives. You will create an environment where exceptional service, operational excellence, and workplace innovation come together to support business success.
- Develop and execute workplace strategies that enhance employee engagement, productivity, and workplace culture.
- Deliver exceptional hospitality experiences for employees, clients, and visitors.
- Serve as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives.
- Develop workplace programs, events, activations, and engagement opportunities that position the office as a destination.
- Foster an environment that encourages collaboration, innovation, wellbeing, and inclusion.
- Lead reception, concierge, conference services, hospitality, and visitor management functions.
- Ensure consistent delivery of world‑class guest and employee experiences.
- Oversee executive visits, VIP hosting, workplace events, and catering coordination.
- Establish and maintain service standards across every customer‑facing touchpoint.
- Promote a hospitality‑first culture that consistently exceeds expectations.
- Oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions.
- Partner with Facilities, IT, Security, and Food Services to ensure seamless workplace operations.
- Coordinate office moves, space reconfigurations, and occupancy initiatives.
- Monitor service levels, workflow efficiency, and operational performance.
- Implement continuous process improvements that enhance service quality, productivity, and cost efficiency.
- Recruit, coach, mentor, and develop workplace service professionals.
- Build a high‑performing culture centered on accountability, collaboration, and exceptional customer service.
- Manage vendor relationships, contracts, and service delivery expectations.
- Conduct ongoing training focused on hospitality, operational excellence, and service standards.
- Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Analyze workplace data, customer feedback, and operational metrics to drive continuous improvement.
- Manage workplace services budgets and identify opportunities for operational optimization.
- Present business reviews, workplace insights, and performance reports to client leadership.
- Lead strategic initiatives that improve operational effectiveness and workplace satisfaction.
- Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or a related field.
- 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
- 3+ years of leadership experience managing multidisciplinary teams.
- Proven experience leading both customer‑facing and operational service functions.
- Strong project management, organizational, and analytical skills.
- Excellent communication, relationship‑building, and stakeholder management abilities.
- Advanced proficiency with Microsoft Office applications.
- Experience supporting corporate, professional services, financial services, or Fortune 500 organizations.
- Experience with integrated facilities management, workplace services, or hospitality operations.
- Familiarity with workplace technology platforms and service management systems.
- Deliver consistently exceptional employee and guest experiences.
- Build trusted relationships with executive stakeholders and client leadership.
- Maintain high‑performing workplace operations with measurable service outcomes.
- Lead engaged, customer‑focused teams that consistently exceed expectations.
- Drive innovation and continuous improvement across workplace services.
- Create a workplace environment that reflects the client's culture, brand, and business objectives.
- Foster a collaborative team environment across workplace service functions and third‑party partners.
- Communicate effectively with internal teams, vendors, and client stakeholders.
- Participate in cross‑functional meetings and strategic initiatives.
- Promote operational best practices and continuous improvement.
- Share knowledge and implement innovative workplace solutions across the organization.
- Ability to sit and work at a computer for extended periods.
- Ability to walk throughout the workplace to monitor operations and engage with staff.
- Ability to lift up to 10 pounds.
- Ability to work effectively under pressure and manage competing priorities during peak business periods.
Travel may be required based on business needs.
This job description is intended to describe the general nature and level of work performed. Duties and responsibilities may change at any time based on business needs.
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job‑related factors.
No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
This posting is for an existing vacancy.
$105,000 - $120,000 USD
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews. SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
