Workplace Experience Supervisor

SPS North America, Inc; Minneapolis (MN); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Comprehensive Benefits

Job summary

SPS North America, Inc is seeking a dynamic Workplace Experience Supervisor to lead four Concierge Associates and deliver a five-star workplace. You will oversee front-of-house operations, events, and facilities, coordinating with vendors and IT, while ensuring exceptional employee and client experiences.

The role emphasizes team leadership, event planning, and maintaining high presentation standards in a corporate office environment.

Qualifications

• Bachelor’s degree preferred, or equivalent professional experience.
• 3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
• Previous supervisory or team leadership experience required.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with workplace ticketing or room reservation software preferred.

Responsibilities

• Team Leadership: Supervise, coach, and schedule four Concierge Associates; set best-in-class service standards, manage daily operations, and escalate service needs.
• Front-of-House Hospitality: Oversee daily concierge operations, support executive visits and VIP engagements, and enhance employee experience.
• Events & Meetings: Plan and execute corporate events, client functions, and internal activities; manage the master calendar and end-to-end logistics.
• Conference Room Operations: Ensure meeting room readiness and layout configurations; coordinate with IT for AV needs.
• Catering & Pantry: Coordinate catering orders, vendor logistics, and pantry operations.
• Facility Coordination: Perform floor walks and coordinate maintenance tickets with facilities/vendors.
• Inventory & Operations: Manage stock levels and inventory for office supplies and event materials.

Skills

Team Leadership

Customer Service

Event Planning

Executive presence

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Typical working hours: Mondays to Fridays, 8:00 AM to 5:00 PM

Lead a Premier Workplace Experience

We are seeking a dynamic, hospitality-driven professional to join our team as Workplace Experience Supervisor. In this role, you will lead a team of four Concierge Associates in delivering an elevated, five-star workplace environment across our corporate office.

As the key operational leader across concierge services, workplace presentation, event execution, and facilities coordination, you will serve as a primary point of contact for employees, executives, clients, and vendors. This role is ideal for an experienced hospitality or corporate operations professional who excels at team leadership and creating seamless, high-touch workplace experiences.

Why This Role Matters

The workplace is the foundation of our company culture, productivity, and community. As the Workplace Experience Supervisor, you are the driving force behind how our employees and clients experience our office daily. By leading a high-performing front-of-house team, orchestrating flawless events, and maintaining world-class facility standards, you directly shape employee sentiment, operational excellence, and our brand’s reputation from the moment someone steps inside.

What You’ll Do

• Team Leadership: Supervise, coach, and schedule four Concierge Associates; set best-in-class service standards, manage daily operations, and act as the escalation point for service needs.
• Front-of-House Hospitality: Oversee daily concierge operations, support executive visits and VIP engagements, and innovate ways to enhance employee experience.
• Events & Meetings: Plan and execute corporate events, client functions, and internal activities; manage the master calendar and lead end-to-end logistics including setup, catering, AV, and on-site support.
• Conference Room Operations: Oversee meeting room readiness, layout reconfigurations (boardroom, theater, collaborative), and daily inspections; partner with IT on AV needs.
• Catering & Pantry: Coordinate catering orders, vendor logistics, and setups; oversee pantry operations to maintain clean, fully stocked, and welcoming break spaces.
• Facility Coordination: Perform floor walks to enforce presentation and safety standards; partner with facilities, building management, and vendors to submit and resolve maintenance tickets.
• Inventory & Operations: Manage stock levels and reordering for office supplies, pantry products, and event materials; track operational metrics and event logs.

What You Bring

• Strong customer service, hospitality mindset, and executive-level presence.
• Proven leadership capabilities with a passion for coaching and team development.
• Exceptional organizational, event planning, and multitasking skills in fast-paced settings.
• High attention to detail, visual aesthetics, and proactive problem-solving.

Qualifications

• Bachelor’s degree preferred, or equivalent professional experience.
• 3–5 years of experience in workplace experience, hospitality, concierge services, event management, or facilities coordination.
• Previous supervisory or team leadership experience required.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with workplace ticketing or room reservation software preferred.
• Dependable, punctual, and highly professional.

Physical Requirements

• Ability to move throughout reception, common areas, and conference centers during the workday.
• Ability to assist with light event logistics, room setups, and inventory stocking.
• Comfortable in a highly visible, guest-facing environment.

Think You’re a Fit?

If you are an energetic leader who thrives on building great team cultures, executing memorable corporate events, and elevating the daily workplace environment, we’d love to hear from you.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job‑related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range

$26 - $28 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real‑time assistance during interviews.

SPS team members may use transcription or note‑taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.