Workplace Solutions Manager

SPS North America; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America is seeking a dynamic Workplace Solutions Manager to lead integrated workplace services for a premier client location. This leadership role blends front-of-house hospitality, workplace experience, and office services oversight to create a productive environment for employees and stakeholders.

You will shape the workplace strategy, drive service excellence, manage teams and vendors, and deliver measurable improvements in engagement, culture, and operational performance.

Qualifications

• Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or related field.
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
• 3+ years of leadership experience managing multidisciplinary teams.
• Proven experience overseeing both customer-facing and operational service functions
• Strong project management, organizational, and problem-solving skills
• Exceptional communication and relationship-building abilities
• Advanced proficiency in Microsoft Office applications

Responsibilities

• Lead the Workplace Experience strategy to boost employee engagement, productivity, and culture.
• Oversee front-of-house operations including reception, hospitality, meeting services, and guest management.
• Manage back-of-house operations: mailroom, shipping, office services, logistics, and inventory.
• Lead teams and service partners; recruit, coach, and manage workplace service professionals.
• Drive business results with KPIs, SLAs, and data-driven insights; manage budgets and reporting.
• Partner with facilities, technology, security, and food service providers for seamless operations.

Skills

Leadership

Communication

Relationship-building

Project management

Organizational skills

Problem-solving

Microsoft Office

Education

Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or related field

Tools

Microsoft Office

Job description

SPS is seeking a dynamic, hospitality-driven Workplace Solutions Manager to lead the delivery of integrated workplace services for a premier client location. This highly visible leadership role combines front-of-house hospitality, workplace experience, and office services operational oversight to create a seamless, engaging, and productive environment for employees, guests, and business stakeholders.

As the Workplace Solutions Manager, you will serve as the strategic leader responsible for the overall workplace environment—ensuring service excellence across reception, hospitality, meeting and event services, mail and office services, workplace operations, vendor management, and employee engagement initiatives. You will create an environment where exceptional service, operational excellence, and workplace innovation come together to support business success. This position builds upon key responsibilities traditionally associated with workplace experience leadership while expanding accountability to encompass all workplace service operations.

JOB SUMMARY

Lead the Workplace Experience

• Create and execute a workplace strategy that enhances employee engagement, productivity, and culture
• Deliver exceptional hospitality experiences for employees, clients, and visitors
• Act as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives
• Develop workplace programs, events, activations, and engagement opportunities that position the office as a destination
• Foster an environment that encourages collaboration, innovation, wellbeing, and inclusion

Oversee Front-of-House Operations

• Lead reception, concierge, conference services, hospitality, and visitor management functions
• Ensure consistent delivery of world-class guest and employee experiences
• Oversee executive visits, VIP hosting, workplace events, and catering coordination
• Establish and maintain service standards across every customer‑facing touchpoint
• Drive a hospitality-first culture that exceeds expectations

Manage Back-of-House Operations

• Oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions
• Partner with facilities, technology, security, and food service providers to ensure seamless workplace operations
• Coordinate workplace moves, reconfigurations, and occupancy‑related initiatives
• Monitor service levels, operational performance, and workflow efficiency
• Implement process improvements that increase service quality, productivity, and cost effectiveness

Lead Teams and Service Partners

• Recruit, develop, coach, and manage workplace service professionals
• Build a high‑performance culture focused on accountability, collaboration, and customer service
• Manage vendor relationships, contracts, and service delivery expectations
• Conduct regular team training focused on hospitality, service excellence, and operational best practices

Drive Business Results

• Establish key performance indicators (KPIs) and service‑level agreements (SLAs)
• Analyze workplace data, customer feedback, and service metrics to drive continual improvement
• Manage workplace services budgets and identify opportunities for optimization
• Present business reviews, workplace insights, and performance reports to client leadership
• Lead strategic initiatives that enhance operational effectiveness and workplace satisfaction

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or related field
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services
• 3+ years of leadership experience managing multidisciplinary teams
• Proven experience overseeing both customer‑facing and operational service functions
• Strong project management, organizational, and problem‑solving skills
• Exceptional communication and relationship‑building abilities
• Advanced proficiency in Microsoft Office applications

PREFERRED QUALIFICATIONS

• Experience supporting corporate, professional services, financial services, or Fortune 500 environments
• Exposure to integrated facilities management, workplace services, or hospitality operations
• Experience managing workplace technology and service management platforms

WHAT SUCCESS LOOKS LIKE

• Deliver a consistently exceptional employee and guest experience
• Build strong partnerships with client leadership and key stakeholders
• Maintain high‑performing workplace operations with measurable service outcomes
• Lead engaged, customer‑focused teams that consistently exceed expectations
• Drive innovation and continuous improvement across all workplace services
• Create a workplace environment that reflects the client's culture, brand, and business objectives

KEY AREAS OF COLLABORATION & INFLUENCE

• Realize the importance of a team working environment
• Communicate and work effectively across all service line teams of the site (SPS, other service providers and customer functions)
• Collaborate with colleagues across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the vision and values of SPS
• Transfer best practice
• Use the site to promote and further develop SPS

PHYSICAL DEMANDS

• Sitting at a computer for 50% of the time
• Walking/inspecting the site 50% of the timeMust be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

ABOUT SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.

SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.