Workplace Experience Host

SPS North America; New York (NY); Sur place; USD 80 231 000 - 91 335 000; Plein temps

Avantages offerts par ce poste

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Résumé du poste

SPS North America is seeking a Workplace Experience Host to deliver polished, warm service to employees, executives, clients and guests. The role sits on the SPS workplace team and connects people to the right services, ensuring reception areas and meeting spaces reflect a premium brand experience.

The Host will manage arrivals, coordinate across support teams, and handle opening/closing readiness checks, maintaining confidentiality and a one-team mindset in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; additional hospitality, business or customer-experience education is valued.
• 2-4 years of experience in reception, luxury hospitality, concierge services, premium retail or related guest-facing environment.
• Demonstrated ability to provide responsive, polished service to a diverse and demanding audience.
• Excellent verbal, written and telephone communication skills, with the ability to interact across organizational levels.

Responsabilités

• Provide a gracious arrival and departure experience, using names and preferences with confidentiality.
• Welcome and assist employees, executives, clients, talent and VIP guests with warmth and discretion.
• Anticipate needs, offer proactive assistance and connect guests to hosts and support teams.
• Manage visitor registration, host notifications, access coordination and arrival flow.
• Support meeting room reservations, wayfinding and guest arrival requirements.
• Coordinate with partners to deliver a seamless end-to-end experience.
• Assist with meeting setup and service recovery when plans change.

Connaissances

Hospitality mindset

Professional presence

Discretion & confidentiality

Anticipation & initiative

Service recovery

Attention to detail

Technology confidence

Team collaboration

Formation

High school diploma or equivalent

Outils

Microsoft Office

Visitor management systems

Room booking platforms

Service-ticketing tools

Description du poste

JOB OVERVIEW

The Workplace Experience Host is the visible, welcoming presence a key contributor to an elevated workplace experience. This front-of-house role delivers polished, warm and highly responsive service to employees, executives, clients, talent, partners, vendors and guests. The Host anticipates needs, manages each interaction with discretion and ensures that reception areas, meeting spaces and shared environments consistently reflect WME Group’s fast-paced, creative and premium brand experience.

Working as part of the SPS workplace team, the Host connects people to the right services, coordinates across support functions and takes ownership through resolution. Success requires hospitality instincts, strong judgment, attention to detail and the ability to remain composed while priorities shift.

DUTIES & RESPONSIBILITIES

Guest, Talent & Employee Experience

• Provide a gracious, personalized arrival and departure experience, using names and preferences appropriately while maintaining confidentiality and professional boundaries.
• Welcome and assist employees, executives, clients, talent, production partners, vendors and VIP guests with warmth, confidence and discretion.
• Anticipate needs, offer proactive assistance and make warm connections to hosts, departments and support teams.
• Respond to questions and special requests accurately; own follow-up so guests and employees are never left wondering what happens next.
• Maintain awareness of daily activity, priority arrivals and events, escalating sensitive or high-profile matters through established protocols.

Reception, Visitor & Meeting Support

• Manage visitor registration, host notifications, access coordination and arrival flow in accordance with WME Group and SPS procedures.
• Support meeting room reservations, room checks, wayfinding and guest arrival requirements using approved workplace technology.
• Ensure reception, conference rooms, shared spaces and amenities are consistently organized, functional, welcoming and guest-ready.
• Coordinate with conference services, security, facilities, IT, mail, catering and other partners to deliver a seamless end-to-end experience.
• Assist with meeting and event setup, guest management and service recovery when plans change.

Workplace Readiness & Operational Support

• Perform assigned opening, closing and readiness checks; promptly identify cleanliness, supply, maintenance, technology or safety concerns.
• Monitor workplace conditions throughout the day and initiate service requests or work orders through approved channels.
• Track requests through completion, communicate status clearly and elevate delays or recurring issues to SPS site leadership.
• Support office supply and amenity inventory, ordering and replenishment while following purchasing and expense-control requirements.
• Help maintain current desk guides, standard operating procedures, directories and service playbooks to promote consistency and continuity.

Service Excellence & Continuous Improvement

• Capture service observations and relevant preferences responsibly to personalize future interactions and improve the workplace journey.
• Solicit informal feedback, recognize service gaps and share practical improvement ideas with SPS leadership.
• Participate in hospitality, safety, systems and account-specific training; apply coaching consistently on the floor.
• Protect confidential business, employee, client and visitor information and exercise sound judgment in a high-visibility environment.
• Demonstrate a one-team mindset, flexing across reception and workplace support activities within the role’s training and approved scope.

QUALIFICATIONS & EDUCATION REQUIREMENTS

Qualifications & Experience

• High school diploma or equivalent required; additional hospitality, business or customer-experience education is valued.
• 2-4 years of experience in reception, luxury hospitality, concierge services, premium retail, corporate workplace services or a related guest-facing environment.
• Demonstrated ability to provide responsive, polished service to a diverse and demanding audience.
• Excellent verbal, written and telephone communication skills, with the ability to interact confidently across organizational levels.
• Strong organizational skills and the ability to manage multiple priorities in a fast-moving environment.
• Comfort using Microsoft Office applications, visitor management systems, room-booking platforms, service-ticketing tools and related workplace technology.
• Ability to work collaboratively, accept feedback and adapt to changing business and service needs.
• Reliable attendance and flexibility to support business requirements within the assigned schedule.

Core Competencies

Hospitality mindset Professional presence Discretion and confidentiality Anticipation and initiative Service recovery Attention to detail Technology confidence Team collaboration

Physical Demands & Work Environment

• Ability to remain at or move throughout the workplace for extended periods, including standing, walking, bending, kneeling and sitting.
• Manual dexterity to operate phones, computers and standard office equipment.
• Ability to lift, carry or move items up to 25 pounds and maneuver materials using a standard wheeled cart, with or without reasonable accommodation.
• Role is site-based and operates in a professional, high-visibility workplace with frequent interaction and changing service demands.

Other Duties

This job description is not intended to contain a comprehensive listing of every activity, duty or responsibility required of the employee. Responsibilities may evolve based on business, client and operational needs, with or without notice, consistent with applicable law.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$28 - $30 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.