Workplace Experience Sr Coordinator - Chicago, IL

CBRE; Chicago (IL); On-site; USD 58,000 - 63,000; Full time

Job summary

CBRE Workplace Experience Sr. Coordinator in Chicago delivers world-class customer service to employees and guests.

You will greet visitors, issue passes, escort to locations, and manage front-desk communications and activities. The role supports facilities operations, builds client materials, and ensures safety per security procedures.

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.
• Requires intermediate problem-solving skills with the ability to review and select solutions from available options.
• Ability to explain detailed information within the team clearly and concisely.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with a proactive mindset.

Responsibilities

• First point of contact for visitors; greet, issue passes, and escort to locations.
• Answer phones professionally to create a memorable first impression.
• Coordinate recreational, dining, and business activities for requests.
• Manage janitorial or maintenance work orders and liaise with vendors as needed.
• Escalate inquiries or complaints from employees and guests.
• Support the team with office supplies, meeting coordination, and equipment care.
• Create client materials following brand guidelines.
• Follow security and emergency procedures to ensure safety in the building.
• Identify and solve routine and non-routine issues within own area without supervisory approval.
• Evaluate solutions from established options to impact service quality.
• Follow standardized procedures with regular supervision.

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

About The Role

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

What You’ll Need

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Senior Coordinator position is $58,000 annually and the maximum salary for the Workplace Experience Senior Coordinator position is $63,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).