Workplace Experience Specialist

Software Guidance & Assistance, Inc. (SGA, Inc.); Owensboro (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA), is seeking a Workplace Experience Specialist in Owensboro, KY, for a RIGHT TO HIRE assignment with a premier Consumer Packaged goods client.

The role centers on hands‑on daily operations, employee services, and engagement activities to support productivity, wellbeing, and culture. The specialist serves as the primary on‑site contact for workplace needs, coordinates events, moves, and vendor activities, and helps ensure consistent service delivery

Responsibilities

• Independently coordinate day‑to‑day workplace and facilities operations, including space readiness, internal moves, and service delivery projects.
• Deliver day‑to‑day Workplace Experience services to create a welcoming, functional, and people‑centered environment.
• Support visitor management, mailroom, office supplies, meeting room support, canteen operations, parking, lockers, and fitness centers.
• Serve as the on‑site point of contact for employee workplace needs and service requests.
• Execute onsite and offsite employee events and coordinate logistics (room setup, catering, vendor support, wrap‑up).
• Coordinate space planning, seating changes, and move readiness in collaboration with Facilities and Real Estate.
• Maintain awareness of space readiness, cleanliness, and functionality; escalate issues as needed.
• Coordinate with Facilities, IT, Security, and vendors to support operations and moves.
• Assist with budget‑related admin tasks, spend tracking, and invoicing.
• Support health, safety, and compliance activities to maintain a safe workplace.
• Contribute to continuous improvement of processes and local procedures.

Job description

Position Summary

Software Guidance & Assistance, Inc., (SGA), is searching for a Workplace Experience Specialist for a RIGHT TO HIRE assignment with one of our premier Consumer Packaged goods clients in Owensboro, KY.

The Workplace Experience Specialist is responsible for delivering a high-quality, service-driven workplace experience by executing daily operations, employee services, and engagement activities that support productivity, wellbeing, and culture. This role is hands‑on and operational, serving as the primary point of contact for day-to-day workplace experience needs, including events, meeting support, employee services, facilities coordination, and administrative support.

The Specialist ensures that workplace services are delivered consistently, professionally, and in alignment with the client's US standards, while providing day‑to‑day guidance and support to Workplace Experience supporting contractors. This includes helping prioritize tasks, reinforcing service standards, and ensuring consistent execution of workplace services. The Workplace Experience Specialist plays a key role in independently coordinating daily priorities, maintaining service standards, and supporting smooth workplace operations across locations in Owensboro.

Key Responsibilities

Workplace Experience Operations & Service Delivery

• Independently coordinate day‑to‑day workplace and facilities operations, including space readiness activities, internal move coordination, and service delivery projects, with minimal supervision.
• Deliver day‑to‑day Workplace Experience services ensuring a welcoming, functional, and people‑centric employee environment.
• Support visitor management, mailroom services, office supplies, meeting room support, canteen operations, parking, lockers, and fitness centers.
• Support fleet administration with local fleet vehicles.
• Serve as the primary on‑site point of contact for employee workplace needs and service requests.

Event & Community Support

• Execute onsite and offsite employee events that foster engagement, connection, and culture.
• Coordinate event logistics including room setup, catering, vendor support, and post‑event wrap‑up for larger events.
• Support community‑building initiatives aligned with the client's culture and workplace experience standards.

Facilities Coordination & Internal Moves

• Independently coordinate space planning support activities, including seating changes, workspace adjustments, and move readiness, partnering with Facilities and Real Estate as required.
• Support internal office moves, seating assignments, furniture deployment, and workspace changes.
• Maintain awareness of space readiness, cleanliness, and functionality, escalating issues as needed.
• Coordinate with Facilities, IT, Security, and vendors to support operational and move readiness.

Standards, Processes & Continuous Improvement

• Execute Workplace Experience processes and standards as defined by US and the Workplace Experience operating model.
• Identify, recommend, and support implementation of operational enhancements to workplace systems, tools, and processes to improve efficiency and service delivery.
• Support in the creation of documentation of local procedures, playbooks, and service workflows as needed.

Cross-Functional & Vendor Coordination

• Independently coordinate with internal stakeholders and external vendors to ensure timely, effective delivery of workplace and facilities services.
• Monitor daily service delivery and elevate risks or issues appropriately.
• Support property‑related and fleet‑related administrative activities at assigned locations under the direction of the Workplace Experience Sr. Specialist.

Administrative & Budget Support

• Provide administrative support for Workplace Experience and Facilities‑related purchases, including purchase reacquisition creation, purchase order tracking & invoice payments.
• Track departmental expenses and maintain accurate records to support budget monitoring and forecasting.
• Support budget reconciliation activities by validating charges, flagging discrepancies, and coordinating corrections with Finance and vendors.
• Prepare spend summaries and supporting documentation as requested.

Health, Safety & Compliance

• Support compliance with health, safety, and regulatory requirements.
• Assist with emergency preparedness activities and follow established safety protocols.
• Help maintain a safe, compliant, and welcoming workplace environment.

Role Impact

This role ensures that employees experience a consistent, welcoming, and well‑run workplace on a daily basis. By independently coordinating workplace operations, providing administrative and budget support, resolving moderately complex operational issues, and supporting continuous improvement initiatives, the Workplace Experience Specialist plays a critical role in enabling productivity, connection, and operational readiness in Owensboro KY.

Company Background

SGA is a technology and resource solutions provider driven to stand out. We are a women‑owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

EEO Statement

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.