Workplace Experience Receptionist - Philadelphia, PA

CBRE; Philadelphia (Philadelphia County); On-site; USD 45,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Workplace Experience Receptionist to provide exceptional customer service to employees and guests. In this role, you will be the first point of contact, creating memorable impressions and managing various workplace services. Your responsibilities will include greeting visitors, coordinating events, and ensuring a welcoming atmosphere. This position offers a chance to thrive in a collaborative environment where your contributions will enhance the workplace experience for all. If you are passionate about service delivery and enjoy engaging with people, this opportunity is perfect for you.

Qualifications

• 1+ year of receptionist or front desk experience preferred.
• Strong verbal and written communication skills required.

Responsibilities

• Greet visitors and manage visitor passes and security protocols.
• Organize on-site events and manage maintenance work orders.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Education

High School Diploma or GED

Professional Hospitality Accreditations

Tools

Microsoft Office Suite

Work Order Management Systems

Job description

Workplace Experience Receptionist - Philadelphia, PA

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Workplace Experience Receptionist - Philadelphia, PA

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Philadelphia - Pennsylvania - United States of America

About The Role


As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
  
  

What You Will Need Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• HS Diploma or GED required. Professional hospitality accreditations are preferred.
• A minimum of 1 year of receptionist, front desk, concierge, or other hospitality experience is preferred.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Passionate about service delivery and finds satisfaction with exceeding client expectations
• Open and flexible work schedules.
• Requires basic analytical skills with the ability to understand and carry out general instructions as well as solve problems in standard situations.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
  
  

Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more

Service line: GWS Segment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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