Workplace Experience Coordinator

JLL; Town of Charleston (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Workplace Experience Coordinator/Experience Services Ambassador to deliver exceptional client experience at the Charleston site. You will implement the experience program, provide a hospitality-focused environment, and support client event coordination and move management activities.

In this role you will serve as the first point of contact for event requests, coordinate services, and build strong relationships with client employees and vendors while ensuring SLA compliance and

Qualifications

• Minimum 2 years of relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.
• Ability to work independently, with strong prioritization and time management skills.
• Ability to work with diverse teams, lead and/or follow, and be respectful, cooperative, and accountable.
• Excellent verbal and written communication skills.
• Excellent organizational skills and process management.
• Ability to adapt to new devices, technology, and applications.
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

Responsibilities

• Serve as the initial point of contact for all client event coordination requests.
• Execute services in a manner consistent with SLAs, standard processes, and professional brand image.
• Organize and operationalize key engagement events within the assigned client location.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, and regulations.
• Support move management data collection, analysis, and reporting to align with client goals and objectives.
• Achieve and exceed performance goals, team goals, and client goals and objectives.
• Assist with third-party vendor relationships and service partners.
• Build meaningful lasting relationships with client employees and guests, carrying calling and culture cards.
• Visibly engage and be well-known in the workplace.
• Identify potential risks and escalating as necessary.
• Provide administrative and operational excellence for soft services.

Skills

Hospitality experience

Customer service

Multi-tasking

Interpersonal skills

Time management

Microsoft Office

Tools

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Workplace Experience Coordinator/Experience Services Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. This role implements the experience program at the client site, providing a hospitality-focused workplace environment and supporting client event coordination and move management activities.

What your day-to-day will look like:

• Serve as the initial point of contact for all client event coordination requests.
• Execute services in a manner consistent with SLAs, standard processes, and professional brand image.
• Organize and operationalize key engagement events within the assigned client location.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, and regulations.
• Support move management data collection, analysis, and reporting to align with client goals and objectives.
• Achieve and exceed performance goals, team goals, and client goals and objectives.
• Assist with third-party vendor relationships and service partners.
• Build meaningful lasting relationships with client employees and guests, carrying calling and culture cards.
• Visibly engage and be well-known in the workplace.
• Identify potential risks and escalating as necessary.
• Provide administrative and operational excellence for soft services.

Required qualifications:

• Minimum 2 years of relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.
• Ability to work independently, with strong prioritization and time management skills.
• Ability to work with diverse teams, lead and/or follow, and be respectful, cooperative, and accountable.
• Excellent verbal and written communication skills.
• Excellent organizational skills and process management.
• Ability to adapt to new devices, technology, and applications.
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

Preferred qualifications:

• Knowledge of commercial real estate industry.
• Experience in delivering hospitality-focused services.
• Familiarity with SLAs and standard processes.
• Strong analytical and problem-solving skills.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Charleston, SC, North Charleston, SC

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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