Workplace Experience & Operations Coordinator

TIAA; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Nuveen in New York is seeking a Workplace Experience & Operations Coordinator to be the primary contact for the office and support broader operations including client experience and event planning. You will greet visitors, coordinate onboarding, manage badges, and partner with security, IT, and facilities to ensure a professional environment.

You will also plan and execute office events, oversee catering, and coordinate external vendors while supporting executive meetings and day-to-day

Qualifications

• High School preferred for educational requirements.
• 1 year of administrative, customer service, or workplace support experience required.
• 3 years of administrative, customer service, or workplace support experience preferred.

Responsibilities

• Greet and direct visitors, and notify personnel of arrivals.
• Assist clients, vendors and visitors in navigating the office.
• Support onboarding, access, badging, and day-one setup in collaboration with security and facilities.
• Coordinate meetings, events, catering, and executive pantry services.
• Manage office events, vendor coordination, and logistics for a seamless workplace experience.
• Monitor conditions and escalate maintenance or service needs as needed.
• Coordinate meeting room reservations and readiness, including setup and supply management.
• Provide general administrative support and maintain organized reception and common areas.

Skills

Communication

Accountability

Adaptability

Administrative Support

Corporate Travel Program Management

Detail-Oriented

Employee Engagement

Executive Presence

Expense Reporting/Management

Organizational Savviness

Prioritizes Effectively

Relationship Management

Travel Expertise

Education

High School Preferred

Job description

Workplace Experience & Operations Coordinator serves as the primary point of contact for the office while supporting broader workplace operations, client experience, and office coordination. In addition to front desk responsibilities, this role owns key components of workplace experience, including event planning, vendor coordination, and workplace issue resolution. This role contributes to a seamless and professional office environment through proactive coordination of workplace services and activities.

Key Responsibilities and Duties

• Serve visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Assist clients, vendors and other visitors in finding their way around the office.
• Helps maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Supports associate onboarding and workplace readiness activities, including coordination of access, badging, and day-one office setup in partnership with security, compliance, IT and workplace teams.
• Acts as a key point of contact for workplace-related issues, coordinating resolution with facilities, security, and service providers.
• Serves as a central coordination point for day-to-day office operations, partnering across internal teams and vendors to ensure a seamless workplace experience.
• Monitors workplace conditions and proactively escalates maintenance or service needs to support overall office operations.
• Supports the executive management team by coordinating meetings, events, off-site activities, and workplace experience needs, including oversight of catering and executive pantry services.
• Owns planning and coordination of office events and internal activities, including managing logistics, coordinating vendors, identifying external event spaces as needed, and overseeing execution.
• Serves as a primary point of contact for external vendors supporting office operations and events, ensuring services are delivered effectively and resolving or escalating issues as needed.
• Provides administrative support as needed, including documentation, coordination, and meeting support.
• Maintains a high standard of organization and appearance across reception, conference rooms, and common areas, coordinating maintenance as needed.
• Coordinates meeting and conference room reservations and readiness, including scheduling, setup, catering, cleanliness, and supply management, to support client and internal needs.

Educational Requirements

• High School Preferred

Work Experience

• No Experience Required

Career Level

• 2IC

Qualifications

• Required: 1 year of administrative, customer service, or workplace support experience
• Preferred: 3 years of administrative, customer service, or workplace support experience preferred

Related Skills

• Accountability
• Adaptability
• Administrative Support
• Communication
• Corporate Travel Program Management
• Detail-Oriented
• Employee Engagement
• Executive Presence
• Expense Reporting/Management
• Organizational Savviness
• Prioritizes Effectively
• Relationship Management
• Travel Expertise

Anticipated Posting End Date: 2026-08-23

Base Pay Range: $26.63/hr - $36.20/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Nuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world's largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy. Visit www.nuveen.com to learn more about us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients