Workplace Experience Manager

Athelas; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Commure is seeking a Workplace Experience Manager to own U.S. onboarding and the Mountain View workplace experience.

This hands-on role designs programs and directly executes the new hire journey from offer acceptance through the first 90 days while leading day-to-day operations at our Mountain View HQ. You’ll partner with Talent Acquisition, People Operations, IT, Security, Payroll, Finance, Marketing, Facilities, and hiring managers across the full employee journey to deliver engaging,

Qualifications

• Experience leading onboarding programs from pre-boarding to 90 days.
• Experience supporting a large onsite office with 300–500 employees.
• Ability to work onsite in Mountain View every Mon/Wed/Fri.

Responsibilities

• Own the U.S. onboarding experience from offer to 90 days.
• Plan and run weekly new hire orientation and Day 1 readiness.
• Build onboarding materials, guides, checklists and 90‑day frameworks.
• Partner with managers on role onboarding plans and ramp milestones.
• Use automation/AI to improve visibility and reduce manual tracking.
• Manage day-to-day office operations at Mountain View HQ.
• Lead vendor contracts, SLAs, renewals, and budget alignment.
• Maintain safety, SOPs, and workspace postings; ensure compliance.

Skills

Facilitation

Project management

Written communication

Operations enablement

Vendor management

Job description

• Commure is hiring a Workplace Experience Manager to own U.S. onboarding and the Mountain View workplace experience
• This is a hands-on builder role, where you’ll design strong programs and personally execute them, owning the new hire journey from offer acceptance through the first 90 days while leading day-to-day operations at our Mountain View HQ
• You’ll partner closely with Talent Acquisition, People Operations, IT, Security, Payroll, Finance, Marketing, Facilities, and hiring managers across the full employee journey
• The right person is engaging, highly organized, operationally strong, and comfortable with ambiguity, equally at ease facilitating orientation, improving a workflow, managing a vendor, or building a dashboard
• Own the U.S. onboarding experience from offer acceptance through the first 90 days
• Facilitate weekly new hire orientation and ensure Day 1 readiness across equipment, systems, workspace, and manager handoffs
• Build and maintain onboarding materials, manager guides, checklists, and 90-day frameworks
• Partner with hiring managers on role-specific onboarding plans and ramp milestones
• Use automation and AI tools to reduce manual tracking and improve visibility
• Track and report on Day 1 readiness, completion rates, manager participation, and new hire feedback
• Continuously identify gaps and drive improvements through clear ownership and process design
• Design and deliver workplace programs that strengthen connection, collaboration, and engagement
• Plan onsite events, recognition moments, and company celebrations
• Partner with Marketing on employer brand touchpoints and internal communications
• Use feedback and participation data to improve programming within budget
• Own daily operating standards for the Mountain View office
• Serve as the primary contact for workplace issues and resolve them quickly
• Partner with Facilities, IT, and Security to maintain a safe, functional, welcoming environment
• Monitor utilization, feedback, and service trends to drive continuous improvement
• Manage vendors, contracts, service levels, and renewals
• Partner with Finance on budgets, approvals, and spend reporting
• Maintain compliance records, safety documentation, SOPs, and workplace postings
• Set clear expectations and service standards for office support resources
• Build the operating model for the function and make the case for future headcount or tools as the company grows
• Hire and manage additional support as the function expands

Proficiency in Excel/Google Sheets, HRIS, and workflow or project management toolsExperience independently owning onboarding programs pre-boarding through 90 daysExperience supporting an office of 300-500 onsite employees or similar complexityAbility to work onsite in Mountain View every Monday, Wednesday, and FridayComfort operating in fast-moving environments with ambiguity and limited existing infrastructure7+ years in workplace experience, onboarding, office operations, or a related People functionStrong facilitation, project management, and written communication skillsHands-on working style with the ability to execute and build simultaneouslyExperience managing a small team, contractors, or vendors