Workplace Experience Lead: Onboarding & Office Programs

Commure; United States; On-site; USD 130,000 - 170,000; Full time

Job summary

Commure is seeking a Workplace Experience Manager to own U.S. onboarding and the Mountain View workplace experience.

This hands-on role designs programs and executes them, leading the new hire journey from offer to 90 days while overseeing daily operations at the Mountain View HQ. You will collaborate with Talent Acquisition, People Ops, IT, Security, Payroll, Finance, Marketing, Facilities, and hiring managers across the full employee journey.

Qualifications

• 7+ years in workplace experience, onboarding, office operations, or a related People function.
• Experience independently owning onboarding programs pre-boarding through 90 days.
• Experience supporting an office of 300–500 onsite employees or similar complexity.
• Experience managing a small team, contractors, or vendors.
• Strong facilitation, project management, and written communication skills.

Responsibilities

• Own the U.S. onboarding experience from offer acceptance through the first 90 days.
• Facilitate weekly new hire orientation and ensure Day 1 readiness across equipment, systems, workspace, and manager handoffs.
• Build and maintain onboarding materials, manager guides, checklists, and 90-day frameworks.
• Partner with hiring managers on role-specific onboarding plans and ramp milestones.
• Use automation and AI tools to reduce manual tracking and improve visibility.
• Track and report on Day 1 readiness, completion rates, manager participation, and new hire feedback.
• Continuously identify gaps and drive improvements through clear ownership and process design.
• Design and deliver workplace programs that strengthen connection, collaboration, and engagement.
• Plan onsite events, recognition moments, and company celebrations.
• Partner with Marketing on employer brand touchpoints and internal communications.
• Use feedback and participation data to improve programming within budget.
• Own daily operating standards for the Mountain View office.
• Serve as the primary contact for workplace issues and resolve them quickly.
• Partner with Facilities, IT, and Security to maintain a safe, functional, welcoming environment.
• Monitor utilization, feedback, and service trends to drive continuous improvement.
• Manage vendors, contracts, service levels, and renewals.
• Partner with Finance on budgets, approvals, and spend reporting.
• Maintain compliance records, safety documentation, SOPs, and workplace postings.
• Set clear expectations and service standards for office support resources.
• Build the operating model for the function and make the case for future headcount or tools as the company grows.
• Hire and manage additional support as the function expands.

Skills

Workplace experience

Onboarding programs

Vendor management

Project management

Excel/Sheets

HRIS

Facilitation

Tools

HRIS

Job description

Commure is seeking a Workplace Experience Manager to own U.S. onboarding and the Mountain View workplace experience.

This hands-on role designs programs and executes them, leading the new hire journey from offer to 90 days while overseeing daily operations at the Mountain View HQ. You will collaborate with Talent Acquisition, People Ops, IT, Security, Payroll, Finance, Marketing, Facilities, and hiring managers across the full employee journey.