Workplace Experience Lead

Pylon Labs; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Fully covered medical, dental, and vis

401(k) retirement plan

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks

Job summary

Pylon Labs is seeking a seasoned Workplace Operations lead to keep our SF, NY, and future London offices running smoothly. You will roll up your sleeves to manage leases, vendors, A/V, and office experience, while scaling operations as we grow.

You will hire and coach a small team of porters and EAs, own global office programs, and connect company goals to in-person events. This hands-on role requires proactive problem solving and a passion for shaping our hybrid culture.

Qualifications

• 5+ years running offices for high-growth companies.
• Hired and working with your own small team (porters, contractors, EAs).
• Been an IC who did everything yourself at one point and isn’t afraid to do the dirty work.

Responsibilities

• Setup and manage office operations across multiple cities including SF, NY, and future London.
• Own A/V, visitor flow, vendors, and facilities; delegate, automate, and streamline processes.
• Plan off-sites and travel logistics for offices and events.
• Lead company-wide events and connect them to business milestones.
• Manage porters, contractors, and EAs; scale the workplace team as needed.
• Define and uphold workplace philosophy and the internal rules to guide growth.

Skills

Office management

People management

Facilities coordination

Hands-on

Job description

Pylon — the agentic support platform purpose-built for B2B.

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

Company

• Series B, $51M raised to date
• Backed by a16z, BCV, General Catalyst, Y Combinator
• 110+ employees
• Office in San Francisco

The Role

We’re looking for someone who can keep our multiple offices running smoothly. This is not just moving boxes around or making a space look pretty, you need to roll up your sleeves and redline the lease, plan off-sites, and own the philosophy of why the office is the way it needs to be.

What You'll Do

• Attack the day to day. Own the A/V, visitor flow, food, vendors, janitors, deliveries, that weird brown spot in the ceiling in the meeting room downstairs etc. But don’t let it pile up: delegate, automate, and streamline everything.
• You own all places. Not just SF, but NY and our future London office as well. Take the idea “we want to open Europe” all the way to completion with boots on the ground.
• Chief Fun Officer. Connect high level company goals to team-wide events. We don’t just have events for the fun of it, connect events back to accomplishments on the team big and small. Going to Costa Rica after hitting a major revenue milestone or celebrating a big rebrand launch with a field day to see our blimp.
• For the tasks that are repeatable and processized but still need physical labor or manual clicks, manage a porter (or in the future a team of porters) as well as a team of EAs.
• Own the philosophy and own the company. You aren’t here to follow rules, you’re here to take the general philosophy and derive the rules from it.
• Logistics. All-hands setup, offsites, customer dinners, recruiting events. Travel logistics, hotel blocks, or customer dinners. Make it feel Pylonic and organize things as if you’re organizing it for yourself.
• This is not a static role, flex into broader G&A as the company grows.

What You've Done

• 5+ years running offices for high-growth companies, with at least one office opening or major scale-up under your belt
• Hired and working with your own small team (porters, contractors, EAs)
• Been an IC who did everything yourself at one point and isn’t afraid to do the dirty work.

This Role Might NOT Be For You If

• You want a quiet seat doing snack orders and conference-room bookings - this is the operating spine of a growing company, not background work
• You have only worked at companies where the office "just works" - we are building the systems, which is messy
• You need a fixed job description that does not change - this role keeps expanding as we grow into a multi-city operation
• You cannot be in the SF office full-time - the Workplace Experience has to embody the in‑person culture

Benefits

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

More about Pylon

Traction: We have hundreds of paying customers and are growing fast

Funding: $51M total raised, Series B - backed by a16z, General Catalyst, & Y-Combinator

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 110+ and growing!