Software Engineer, Product

Pylon Labs; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at theoffice

Fitness stipend

Job summary

Pylon Labs is hiring for a product-focused engineer who will build AI-powered features for post-Sales teams. You will work with senior engineers, PMs, and designers in a fast-paced, collaborative environment and relocate to SF if needed.

The role emphasizes owning features from concept to shipping, leveraging AI in development, and contributing to a growing, mission-driven product team with strong technical peers.

Qualifications

• 3+ years building product features.
• Strong full-stack fundamentals focused on delivering customer value.
• Experience leveraging AI to accelerate software development.
• Startup experience navigating ambiguous environments.
• Quickly translate customer requirements into technical decisions.

Responsibilities

• Build features for post-Sales roles to improve operations with AI.
• Prototype, iterate quickly, and ship features independently.
• Own projects end-to-end with high autonomy.
• Collaborate with PMs, designers, and engineers in a collaborative workflow.

Skills

Full-stack development

AI integration

Startup experience

Product sense

Growth mindset

In-person in SF

Agentic product experience

Tools

React

Golang

GraphQL

AWS

Job description

Pylon — the agentic support platform purpose-built for B2B.

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

What You'll Do

• Build features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI

• Build prototypes, work independently, iterate quickly, and ship fast

• Have high autonomy, own things end to end, and project manage your own work

• Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way

• Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta

What We’re Looking For

• You have 3+ years building product features and a demonstration of strong full-stack fundamentals

• You highly leverage AI for software development and can juggle multiple workstreams at the same time.

• You’ve worked at startups previously and navigated ambiguous environments.

• You have a strong product sense and are able to quickly translate customer requirements into technical decisions in our codebase.

• You have a growth mindset, want to constantly improve, and want to receive feedback.

• You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love

• (Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).

• (Bonus) You have experience with building agentic products in production.

Our Perks

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at the office

Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 100+ and growing!

Additional Job details

The base salary range for this position is $180k - $280k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.