Workplace Experience Host

Latham & Watkins LLP; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Life insurance

401(k) plan

11 paid holidays

PTO 23 days

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins LLP in New York seeks a Hospitality Host to warmly welcome visitors, support the Workplace Experience team, and coordinate in-office events. This onsite role runs 2:00 pm–10:00 pm, five days a week, and requires a professional demeanor and strong guest-service skills.

The ideal candidate will have a high school diploma and at least two years of hospitality or customer-service management experience, with proven communication and teamwork abilities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years hospitality or customer service management experience.
• Strong communication and guest-service skills are essential.

Responsibilities

• Welcoming all personnel and external visitors.
• Provide first-line technology assistance and ensure AV equipment is functioning.
• Coordinate booking of conference rooms and visitor offices; assist with taxis and minor repairs.
• Handle print and mail support and other in-office tasks.
• Protect confidential and sensitive information.

Skills

Customer service

Hospitality

Communication

Emotional intelligence

Education

High School Diploma

Tools

Audiovisual equipment

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Hospitality Host is an integral part of Latham’s Workplace Experience team and will be responsible for providing a warm, professional welcome to the Latham offices, setting the stage for a positive and productive stay, while coordinating internal and external office events in accordance with local responsibilities. This role will be located in our New York office. The shift time for this position is 2:00 pm - 10:00pm ET and requires 5 days a week onsite in the New York Office.

Responsibilities & Qualifications

Other key responsibilities include:

• Welcoming all personnel and external visitors
• Anticipating internal and external guest needs by understanding in-office services and work areas
• Providing first-line technology assistance and ensuring audiovisual equipment is functioning and ready in advance (e.g., computers, phones, microphones, docking notebooks, connecting peripherals, and first-level videoconferencing support)
• Maintaining Workplace Experience and other relevant inbox communication in collaboration with the WE 24/7 team (when applicable)
• Executing various support tasks including but not limited to booking conference rooms and visitor offices, ordering taxis, logging or handling of minor repairs, print and mail support, HVAC adjustment inquiries, accessing card loans, ordering supplies, etc.
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Display the ability to foster an atmosphere of belonging
• Demonstrate the ability to communicate effectively and adapt with ease
• Possess high EQ skills and have the ability to respond with appropriate behavior

And have:

• A high school diploma or an equivalent
• A minimum of two (2) years of hospitality or customer service management experience

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Pay Range

USD $65,000.00 - USD $75,000.00 /Yr.

Equal Employment Opportunity

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.