Events and Experience Coordinator

ISS Facility Services - North America; Spring (TX); On-site; USD 36,050 - 40,860; Full time

Job summary

ISS Group in Spring, TX is seeking a Workplace Experience Coordinator to lead site experiences and guest relations, delivering high-touch service during events and daily operations. You will collaborate with facilities teams and vendors to create a welcoming, safe, and engaging work environment.

The ideal candidate will have 3–5 years of customer service experience, strong teamwork, and proficiency with Word, Excel, and PowerPoint, plus a high school or college degree.

Qualifications

• 3-5 years of customer service experience with high-touch clients.
• Proven ability to work in a fast-paced team environment.
• Strong written and verbal communication skills.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Able to develop rapport with colleagues and guests.

Responsibilities

• Observes customer culture and environment to identify experiential needs.
• Drives positive experience outcomes through tailored events that boost wellbeing and productivity.
• Recognizes efforts, breaks down barriers, and inspires others.
• Develops relationships with colleagues and gathers information to tailor ISS services.
• Captures preferences of colleagues and guests for future visits.
• Supports community initiatives with site leadership and communications.
• Conducts quality control walkthroughs to address issues and improve.
• Supports Facility Manager in operational decisions for best experience.

Skills

Customer service

Interpersonal skills

Communication

Team collaboration

Detail-oriented

Education

High school or college degree

Tools

Word

Excel

PowerPoint

Job description

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $36.05 per hour - $40.86 per hour.

Work Hours

The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm.

Workplace Experience Coordinator

"Do what you do so well that they will want to see it again and bring their friends" (Walt Disney). What do you feel when you read this sentence? Inspired? Hopeful? Eager to make a difference? We hope so, because here's a unique chance for you to impact the business by leading experiences so well, that people will want to see it again, and bring new colleagues to the site of the future.

You are the person everyone always envies for your energy! You are willing to go the extra mile, with a positive 'can-do' attitude! You are a well-organized individual with an eye for detail and have a confident and sociable personality allowing you to develop strong rapport with colleagues and guests and make recommendations.

SUCCESS CRITERIA

• Comply with safety rules, policies and procedures
• Clear linkage between OneISS vision and client needs
• Heavy emphasis on customer service and partnering with executive, facilities management and multiple vendor representatives
• Supporting the execution of high-volume events (WAHD, team member appreciation day, senior leader meetings, L1 all team meetings, etc.)
• Coordinating weekly site experience programming and communications
• Managing Houston newsletter inputs and Insider Calendar updates
• Serving as a point of contact for onsite visitors and enhancing their experience
• Monitoring site channels and responding to workplace-related inquiries and requests
• Partnering with Culture Ambassadors to integrate "Force for Good" initiatives
• Assisting with management of conference center logistics (bookings, guest support, digital signage/flight boards)
• Supporting CIC visits and executive assistant communications
• Maintain clean work area
• Fill in during staff shortage
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand reporting systems and the environment
• Instill trust
• Demonstrate outstanding organizational skills and attention to detail

KEY AREAS OF COLLABORATION & INFLUENCE

• Realize the importance of a team working environment
• Communicate and work effectively across all service line teams of the site (ISS, other service providers and customer functions)
• Collaborate with colleagues across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the OneISS Vision
• Transfer best practice

Ideal Candidate Experience

• High school or college degree
• 3-5 years of customer service experience in dealing with high-touch clients
• Proven track record of providing stellar support to customers
• Proven ability to function successfully within a strong team environment
• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Demonstrates great interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships

Key Accountabilities

• Observes our customer's company culture, employee behavior and the environment to identify experiential needs
• Drives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivity
• Recognizes people's efforts, breaking down barriers and inspiring others
• Develop relationships with colleagues and proactively gather information on their needs to identify customer and ISS services that ensure total satisfaction
• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Works on community initiatives with the Catering & Events Director of the site, designed to develop connections between colleagues, event support and communications
• Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement
• Supports the Facility Manager of the site in making strategic decisions regarding the operational and process optimization for the best colleague and guest experience

Physical Demands & Work Environment

• Sitting at a computer for 50% of the time
• Walking/inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance:

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.