Maintenance Technician

ISS Facility Services - North America; Maryland; On-site; USD 36,000 - 39,000; Full time

Job summary

ISS Facility Services - North America is seeking a Maintenance Technician to maintain facility equipment and support hard, soft, and operational service lines. The role reports to the Site Operations Manager and emphasizes safe, reliable building systems and proactive maintenance.

Core duties include preventive and reactive maintenance, coordinating with the Site Operations Supervisor, and delivering professional client service.

Qualifications

• High school diploma or vocational or trade school/college required.
• Basic mechanical, electrical, plumbing, and HVAC skills including knowledge of the corresponding tools in these trades.
• Communication skills to translate basic technical information to those with and without a technical background.
• Work independently and as part of a team, requiring strong communication and interpersonal skills.
• Must possess valid state driver’s license. May be required to travel within a metropolitan region.

Responsibilities

• Perform preventive and reactive maintenance on building systems to maintain safe, reliable operations.
• Troubleshoot issues and respond to escalations while ensuring professional communication with clients.
• Complete detailed records of work in the CMMS system.
• Coordinate with on-site staff and vendors to ensure SLA uptime is met.
• Follow 5S organization principles for front-of-house and back-of-house spaces.

Skills

Basic mechanical skills

Electrical knowledge

HVAC basics

Communication skills

PPE compliance

Valid driver’s license

Teamwork

Education

High school diploma or equivalent

Tools

CMMS Software

Job description

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $26.84 per hour - $28.76 per hour.

Work Hours

The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm.

Maintenance Technician

The Maintenance Technician reports directly to the Site Operations Manager to ensure all facility related equipment is maintained to the highest standards in the Hard Services line. Additionally, the Maintenance Technician will partner with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embody the OneISS (one team) methodology of facility operations.

Core functions of this role involve solving non-complex (single system) maintenance and repair of a building’s shell, core, and equipment. The purpose of this role is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Ultimate success in this role is around providing safe and reliable building systems that proactively and reactively support our client’s business needs. The Maintenance Technician will at times be on shift alone and will be a point of contact for the client and must be able to respond to escalations and communicate in a professional manner at all times.

Success Criteria

• Ability to work within tight timelines
• Participate and embrace development opportunities
• Ability to troubleshoot down to component level

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues on the accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Transfer best practices established by ISS and bring them to the account.
• Use the account successes to promote and further develop ISS

Ideal Candidate Experience

• High school diploma or vocational or trade school/college required
• Basic mechanical, electrical, plumbing, and HVAC skills including knowledge of the corresponding tools in these trades
• Communication skills to translate basic technical information to those with and without a technical background
• Work independently and as part of a team, requiring strong communication and interpersonal skills
• Potentially work in noisy environments (with required PPE), stand for long periods of time, crawl, climb and work with equipment of various types
• Must possess valid state driver’s license. May be required to travel via car within a specific metropolitan region
• Demonstrates professional and customer service aptitude
• Basic computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems)

Key Accountabilities

• Self-Performance of Primary Preventative (PM’s) & Reactive Maintenance (RM’s) work orders to consist of:
• Patch/Painting of walls
• Door/Lock hardware repairs and installation (basic)
• Installation and mounting of building fixtures (tv’s, signs, etc.)
• Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
• Safety Eyewash/Shower Inspections and Maintenance
• Fire Extinguisher Inspections
• Overhead Lighting Bulb replacement
• Roof inspections
• Light Snow removal and walkway salting (cold weather regions)
• Building Safety Inspections
• Kitchen Equipment Inspections
• Café Equipment specialty cleaning
• Shopping tool repairs (casters, handles, etc.)
• HVAC system & water system filter replacements
• Hot/Cold Calls
• Proactively mitigate slip, trip, fall hazards
• Effective LOTO (lock out, tag out) compliance
• Ensure all health and safety requirements are established and followed by on site staff and sub-contractors
• Use of CMMS system software for work order management (PC & Mobile based)
• Follow 5S principles for organization/cleanliness of \"Front of House\" (client/customer spaces) and \"Back of House\" (equipment rooms, storage areas, tool cribs, etc.) on the property
• Order supplies for PM’s and RM’s as needed. Ensure on site tool crib inventory is correctly managed to ensure SLA uptime is met
• Complete detailed records of all work to be documented in the CMMS system
• Conducts frequent equipment rounds and readings to detect malfunctions, records data as required
• Escorts and directs site vendors as required
• On call (1st line of support) to address escalations or emergencies if they arise
• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner

Physical Demands & Work Environment

• Prolonged periods walking or standing
• Must be able to lift, carry, and place up to 50 pounds at a time
• Must be able to workdays, nights, weekends, and/or holidays as needed
• Must be able to bend or stoop frequently
• Must be able to work at heights on mobile or stationary work platforms
• Must be able to operate powered industrial trucks

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.