Workplace Experience Coordinator

CBRE, Inc.; San Jose (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

CBRE, Inc. in San Jose is seeking a Workplace Experience Coordinator to deliver world‑class customer service to employees and visitors. You will greet entrants, issue visitor and parking passes, escort guests, and coordinate meeting spaces and events throughout the building.

The role requires professional communication, problem solving, data gathering, and the ability to present materials. You will support vendors and staff, participate in orientation and training, and help identify process

Formación

• Experience delivering customer service in a corporate environment.
• Ability to greet guests, manage passes, and coordinate meetings.
• Strong communication and problem-solving skills.

Responsabilidades

• First point of contact for entrants; greet, pass issuance, escort guests.
• Answer phones professionally and manage meeting logistics.
• Coordinate activities and maintain office supplies and equipment.
• Address inquiries and coordinate with vendors and staff as needed.
• Support new hire orientation and produce presentations for groups.

Conocimientos

Customer service

Front-desk reception

Communication

Meeting coordination

Problem solving

Data gathering & analysis

Presentation skills

Herramientas

MS Office

PowerPoint

Descripción del empleo

About the Role:

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.