Workplace Experience Coordinator

Ricoh USA, Inc.; Palo Alto (CA); On-site; USD 65,436,000 - 84,309,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K

Tuition Assistance

Paid Vacation

Paid Holidays

Job summary

Ricoh USA, Inc. in Palo Alto, CA is seeking a Field Representative II, Concierge Hospitality.

The role greets visitors, manages conference room scheduling, coordinates catering for meetings, handles travel arrangements, and supports office operations to reflect the customer’s culture. You will back up clerical tasks, assist with events, and coordinate facilities, vendors, and guest services, reporting to the Site Manager.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in related field preferred.
• Experience in a headquarters environment is a plus.

Responsibilities

• Greet visitors, validate against guest list and issue badges.
• Provide tours, restaurant and hotel recommendations to guests.
• Coordinate catering for meetings with staff and vendors.
• Maintain and update company phone and speed dial lists.
• Schedule conference rooms and ensure proper setup for meetings.
• Assist with audio-visual equipment and back up clerical support.

Skills

Organization

Customer service

Microsoft Office

Problem solving

Audio visual equipment

Self supervision

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Field Representative II, Concierge Hospitality

$22.90 - $29.42 per hour

POSITION PROFILE

This position will work closely with office administration to ensure we represent the customer's culture to the external world. This position includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities - - parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail. This position reports directly to Site Manager or Assist Site Manager, depending on site personnel configuration.

Job Duties And Responsibilities

• Greet visitors/guests -validate against guest list, provide badge, parking validation as necessary
• Serve as company concierge in regards to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc.
• Coordinate catering for meetings with support staff and caterers
• Maintain and update company phone & speed dial lists
• Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times
• Assist with audio visual equipment for meetings
• Back up clerical support for Executive Assistants
• Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities
• Assist in daily management of facilities
• Perform other duties as assigned
• Creation of proposals in customer systems and well as print production environment
• Support Executive Level client facing staff
• Vendor procurement and coordination for special projects
• Represent the culture of both Ricoh and the customer as required

Typically Requires

• Requires high school diploma or equivalent
• Requires 1-3 years of experience in the field or in a related area.
• Experience working in Headquarters environment preferred

Knowledge, Skills And Abilities

• Outstanding organization and coordination skills
• Demonstrated customer service skills
• Good PC inclusive of Microsoft suite skills
• Good problem-solving skills
• Ability to use audio visual equipment
• Minimum supervision/oversight required

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
• Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8634

Job Category : Digital Services & Delivery

Posting Date : 2026-10-05T19:44:49+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Palo Alto, CA, United States

Salary Range : $22.90 - $29.42

Driving requirements : Non-driver

Sign-on Bonus : No