Workplace Experience Coordinator

Ricoh Americas Corporation; Palo Alto (CA); On-site; USD 65,618,000 - 84,301,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k)

HSA

FSA

Tuition assistance

Paid vacation

Job summary

Ricoh Americas Corporation is seeking a Field Representative II in Concierge Hospitality. The role supports front-desk activities, greets visitors, coordinates conferences, and assists with travel and event preparation.

You will collaborate with site management and administration to reflect Ricoh’s culture externally. Responsibilities include coordinating catering, managing phone lists, and supporting executive staff with meetings, visiting clients, and special projects.

Qualifications

• Requires high school diploma or equivalent.
• Requires 1-3 years of experience in the field or related area.
• Experience in HQ environment preferred.

Responsibilities

• Greet visitors; verify against guest list and issue badges.
• Serve as concierge: host guests, provide tours, recommend hotels/restaurants.
• Coordinate catering for meetings with staff and suppliers.
• Maintain and update company phone and speed-dial lists.
• Schedule conference rooms and ensure supplies/setup for meetings.

Skills

Organization skills

Customer service

MS Office

Problem-solving

Audio-visual operation

Self-management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Field Representative II, Concierge Hospitality

$22.90 - $29.42 per hour

POSITION PROFILE

This position will work closely with office administration to ensure we represent the customer's culture to the external world. This position includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities - - parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail. This position reports directly to Site Manager or Assist Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

• Greet visitors/guests -validate against guest list, provide badge, parking validation as necessary

• Serve as company concierge in regards to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc.

• Coordinate catering for meetings with support staff and caterers

• Maintain and update company phone & speed dial lists

• Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times

• Assist with audio visual equipment for meetings

• Back up clerical support for Executive Assistants

• Where/when appropriate, the individual will also be asked to help with other departmental/non- client business activities

• Assist in daily management of facilities

• Perform other duties as assigned

• Creation of proposals in customer systems and well as print production environment

• Support Executive Level client facing staff

• Vendor procurement and coordination for special projects

• Represent the culture of both Ricoh and the customer as required

QUALIFICATIONS (Education, Experience and Certifications)

Typically Requires:

• Requires high school diploma or equivalent

• Requires 1-3 years of experience in the field or in a related area.

• Experience working in Headquarters environment preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Outstanding organization and coordination skills

• Demonstrated customer service skills

• Good PC inclusive of Microsoft suite skills

• Good problem-solving skills

• Ability to use audio visual equipment

• Minimum supervision/oversight required

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information

• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).

• Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.