Workplace Experience Concierge

CBRE Group, Inc.; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CBRE Group, Inc. in Austin is seeking a Workplace Experience Concierge to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, and assist with security protocols while representing CBRE professionally. You will coordinate meetings and events, arrange recreational, dining, and business activities, manage mail and office services, and work with vendors to keep the workplace running smoothly

Qualifications

• High School Diploma or GED required.
• Ability to follow basic work routines.
• Strong communication and organizational skills.
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• First point of contact for visitors; greet and issue passes per security protocols.
• Answer phones professionally and support presentations for groups.
• Coordinate recreational, dining, and business activities.
• Manage janitorial/maintenance work orders; assist with mail and office services.
• Address inquiries with a professional, customer-service mindset.
• Organize on-site events, secure space, set up/teardown, and supply delivery.
• Follow property security procedures and notify teams as needed.
• Coordinate with vendors supplying services to the workplace.

Skills

Communication skills

Organizational skills

Follow basic routines

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Concierge, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.