Workplace Experience Coordinator

Topline Pro; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading company in technology is seeking a Workplace Experience Coordinator to enhance office operations and culture in their NYC office. This entry-level role involves managing logistics, planning events, and supporting team members to create a vibrant workplace environment. The position offers a competitive salary, benefits, and the chance to significantly impact the company’s growth.

Benefits

Full medical, dental, and vision coverage

Unlimited vacation and holidays

Monthly stipend for health and wellness

401(k) plan (non-matching)

Qualifications

• 0-2 years of experience in workplace operations, HR, or event planning.
• Highly organized and action-oriented.
• Warm, approachable, and service-minded.

Responsibilities

• Own daily office operations of NYC and Boston offices.
• Plan and execute culture-driving events.
• Deliver an exceptional onboarding experience.

Skills

Organization

Service-minded

Detail-oriented

Tools

Google Workspace

Slack

Notion

Job description

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About Topline Pro

We’re building AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business quickly. Our digital storefront products, powered by Gen AI, help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO). We have an excellent team of 70+ team members and plan to expand further in 2025. We serve thousands of local service businesses and were named one of the 2023 and 2024 top 50 Tech Companies building for SMBs.

We’re YC-backed, well-funded, and have several years of runway. We’ve experienced rapid growth recently and are in a strong position to scale. You’ll join us at a pivotal moment, with a clear path to significant impact.

Our People team is expanding, and this role will be key in bringing our brand to life through content, events, and storytelling. As we grow, we want someone to help shape how Topline Pro appears across channels and connects with our community. This is a unique opportunity to join a fast-growing company that’s reshaping an industry.

We believe great candidates are not just those with a checklist of experiences. We value skills and enthusiasm. Even if you don’t check every box, if you’re excited about this role, we encourage you to apply.

What You'll Do

1. Own daily office operations of our NYC and Boston offices – manage supplies, snacks, mail, tech equipment, and space to ensure smooth operation and reflect our culture of excellence.
2. Enable scaling our workplace and culture – take full ownership of office logistics and vendor coordination, proactively improving the in-office experience.
3. Plan and execute culture-driving events – organize team celebrations, birthdays, and in-office moments to strengthen community and bring joy.
4. Support logistics for cross-office travel – coordinate travel experiences for team members between NYC and Boston, including transportation and scheduling.
5. Deliver an exceptional onboarding experience – prepare desks, tech, and welcome kits for new hires to ensure a seamless and energizing first day.
6. Create and improve internal workplace processes – develop scalable systems to keep the office organized and ready for growth.
7. Be present as the heart of our NYC office – based in Brooklyn, you’ll be the friendly face and steady presence that anchors our in-person experience.

What We’re Looking For

1. 0–2 years of experience in workplace operations, HR, office coordination, hospitality, or event planning.
2. Highly organized and action-oriented – you love checklists and bring structure to chaos.
3. Warm, approachable, and service-minded – others rely on you to make things happen.
4. Comfortable working autonomously and managing multiple priorities.
5. Excited to work in the NYC office 5 days a week.
6. Familiar with tools like Google Workspace, Slack, Notion, or eager to learn.

Who You Are

1. Passionate about creating great in-person experiences and shaping team culture across offices.
2. Willing to occasionally travel to Boston to support cross-office activities.
3. Thrives in fast-paced, high-growth environments – organized, adaptable, and calm under pressure.
4. Resourceful and proactive – take initiative and solve problems early.
5. Warm, positive, and people-first – foster a supportive environment.
6. Detail-oriented and execution-focused – love getting things done and improving processes.

What We Offer

1. Competitive salary ($55-65K) + equity.
2. Work 5 days in our new Williamsburg, Brooklyn office.
3. Full medical, dental, and vision coverage.
4. Workspace and tech enhancements.
5. Monthly stipend for health and wellness.
6. 401(k) plan (non-matching).
7. Unlimited vacation, holidays, and a volunteer day annually.
8. Opportunity to significantly impact a product that helps home service pros.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Technology, Information and Internet