Workplace Experience Coordinator

Aston Carter; Miami (FL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Transit benefits

Job summary

Aston Carter is seeking a Workplace Experience Coordinator - Level 1 in Miami to deliver exceptional service at the front of the house. You will greet employees and visitors, manage passes, handle calls, and support events, mail, and basic facilities tasks.

This role emphasizes professional communication, organized operations, and adherence to security procedures while working on-site in a corporate environment.

Qualifications

• 2 years of experience in customer service or administrative support.
• Experience coordinating meetings and events, including room setup and logistics.
• High School Diploma or GED.
• Ability to follow routines, standards and procedures consistently.
• Clear, professional communication with employees, visitors, vendors and team members.
• Working knowledge of Microsoft Office: Word, Excel, Outlook.
• Strong organizational skills to manage multiple tasks in a fast-paced environment.
• Customer service oriented mindset with strong people skills.

Responsibilities

• Serve as first point of contact for employees and visitors, ensuring a welcoming, professional experience.
• Issue visitor and parking passes and follow security protocols.
• Answer calls professionally to create a positive first impression.
• Prepare and deliver presentations and speak to groups as needed.
• Coordinate on-site events and coordinate room setup and teardown.
• Manage maintenance work orders and coordinate office services as needed.
• Liaise with vendors and support onboarding activities.
• Address inquiries from employees, guests and co-workers with solutions.

Skills

Customer service

Event coordination

MS Office

Communication

Organization

Front desk

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Title: Workplace Experience Coordinator - Level 1

The Workplace Experience Coordinator - Level 1 delivers a world-class customer service experience to employees and visitors in a designated office environment. This role serves as the first point of contact at the facility, ensuring every interaction is welcoming, professional, and efficient. The coordinator supports workplace operations across reception, events, mail and office services, and basic facilities coordination, while following established procedures and security protocols. The position is primarily based in Miami, with occasional support at a nearby office as business needs arise.

Responsibilities

• Serve as the first point of contact for everyone entering the facility, greeting employees and visitors with a friendly, professional, and welcoming demeanor.
• Issue visitor and parking passes accurately and promptly, and follow all established security protocols for building access.
• Answer incoming telephone calls in a professional manner, creating a positive first impression for callers.
• Prepare and deliver presentations, and speak confidently to groups of various sizes as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of internal requestors, ensuring details are accurate and communicated clearly.
• Manage janitorial and maintenance work orders as needed, ensuring issues are reported, tracked, and completed in a timely manner.
• Coordinate and execute workplace services, including mail handling, office supply services, and support for onboarding activities.
• Acknowledge and respond to inquiries or complaints from employees, guests, and co-workers, providing solutions in a professional, customer servicedriven manner.
• Organize and manage on-site events, including securing event space, coordinating room setup and tear down, and arranging delivery of supplies.
• Follow property-specific security and emergency procedures, and notify appropriate parties to help ensure the safety of everyone in the building.
• Coordinate with vendors who supply services or goods to the workplace, supporting smooth and reliable service delivery.
• Explain detailed or complex information clearly within the team and follow specific directions provided by the manager.
• Use existing procedures and clearly defined methods to solve straightforward problems, while operating within established guidelines and with limited discretion.
• Adhere to standard work routines and quality standards in all daily tasks, maintaining an organized and efficient workplace experience.

Essential Skills

• 02 years of experience in a customer service, administrative support, or similar role, with exposure to meetings and event coordination.
• Experience coordinating meetings and events, including logistics such as room booking, setup, and basic support.
• High School Diploma or GED.
• Ability to follow basic work routines, standards, and established procedures consistently.
• Clear and professional communication skills to exchange straightforward information with employees, visitors, vendors, and team members.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational skills with the ability to manage multiple tasks and requests in a fast-paced environment.
• Customer serviceoriented mindset with strong communication and people skills.

Additional Skills & Qualifications

• Inquisitive mindset with a willingness to learn and ask questions to improve processes and service.
• Demonstrated ability to remain professional and courteous when handling inquiries or complaints.
• Comfort speaking to groups of various sizes and presenting information in a clear, engaging way.
• Experience working with vendors or external service providers is beneficial.
• Background in administrative support, customer-facing roles, or office services is an advantage.

Work Environment

This role is based primarily in an office environment at a Miami facility, with occasional support required at a secondary office location in Boca Raton, Florida. Typical working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The workplace is professional and service-oriented, with regular interaction with employees, visitors, and vendors. The coordinator uses standard office technologies and tools, including Microsoft Office (Word, Excel, Outlook) and internal systems for work orders, visitor management, and event coordination. Work involves time at the reception or front desk, as well as moving around the facility to support events, coordinate room setups, and liaise with service providers. The environment follows established security and emergency procedures, and the role requires adherence to professional office attire appropriate for a front-of-house, guest-facing position.

Job Type & Location

This is a Contract position based out of Miami, FL.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Miami, FL.

Application Deadline

This position is anticipated to close on Nov 2, 2026.

Workplace Type

This is a fully onsite position in Miami,FL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.