Workplace Experience Coordinator

Elevance Health; Mason (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

Elevance Health is seeking a Workplace Experience Coordinator to maintain a pleasant and responsive workplace for a Mason, OH site. The role focuses on proactive service, collaboration, and delivering high-quality facilities support for guests and associates.

Ideal candidates possess five years of customer service in real estate or hospitality, strong communication, and proficiency with MS Office. The position requires onsite work and a commitment to exceptional service delivery.

Qualifications

• High School or GED required.
• A minimum of five (5) years of progressive customer service experience within real estate, travel or hospitality industries required.

Responsibilities

• Receives requests and complaints and relays to facilities, travel, security, and other services.
• Reserves facilities and coordinates with event contacts to assess needs and provide quality service.
• Coordinates with internal and external teams and vendors to execute campus events.
• Inspects facilities for event readiness and daily issues, identifying improvements.
• Monitors service work order completion and escalates unmet needs.
• Recommends facility and process improvements based on customer feedback and surveys.

Skills

Customer service

Executive interactions

Event planning

Survey data

Microsoft Office

Problem solving

Hospitality

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Workplace Experience Coordinator

Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. The ideal candidate will reside within a commutable distance from our Mason, OH PulsePoint.

Hours: Monday-Friday; 7a-4p with some flexibility needed
The Workplace Experience Coordinator will be responsible for proactively maintaining a pleasant and responsive workplace environment to meet the daily functional needs and enhance the experience of guests and associates for an assigned site/zone.
How you will make an impact:

• Receives requests and complaints taking related actions and relaying requests to other corporate services such as Facilities Management, Design Strategy, Travel Services, Janitorial Services, Food Services, Security, Audio Visual Services, Mail and Delivery Services, Corporate Communications, and any additional external vendors.
• Reserves facilities and works with event and meeting contacts and planners to assess facility needs and provide the highest quality of services.
• Coordinates with internal and external teams and vendors as needed to execute successful campus events.
• Inspects facilities for event readiness as well as daily issues identifying needed improvements.
• Monitors service work order completion and follows escalation process for unmet needs.
• Recommends facility and process improvements to better address observed customer needs and address satisfaction surveys of the guests and associates.

• Demonstrated ability to lead through service, collaboration, and empowerment - putting the needs of the team/associates first while building trust, accountability, and an inclusive environment.

Minimum Requirements: High School or GED required. A minimum of five (5) years of progressive customer service experience within real estate, travel or hospitality industries required.
Preferred Skills, Capabilities and Experiences:

• Advanced study preferred.
• Prior experience interacting and servicing with executive and/or VIPs is highly preferred.
• Previous experience planning meetings and events preferred.
• Prior experience reviewing customer satisfaction and survey data is preferred.
• Knowledge of Microsoft Office Suite and other tools.
• Strong problem solving and communication skills preferred.
• Hospitality experience preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.